The tax agency posted marked growth in the use of online and app services during FY24, but the handling of written correspondence and telephony continued to fall well below targets […]...

The department has picked a provider to deliver digital and manual services for ingesting information over the course of a major contract that could last as long as eight years […]...

Research from regulator Ofcom – which is responsible for online safety – finds that exposure is particularly prevalent among children and women, and includes scams, as well as sexual and […]...

As campaigners have reignited calls for government to reverse plans to wholly digitise the immigration status system, the Home Office has signed a contract to help offline users make applications […]...

The Information Commissioner’s Office has urged citizens that, while lengthy and labyrinthine data-usage documents may be ‘overwhelming’, it is important that they are read and understand before consent is given […]...

Campaign groups, charities and immigration lawyers have reignited work to raise awareness of the dangers posed by eliminating physical status documents, which could cause ‘a repeat of the Windrush disaster’ […]...

The MoneyHelper website, which provides citizens with government advice and support on financial matters, has found that ‘substantially more people are helped’ when tools are directly embedded on its platform...

The Department for Work and Pensions has worked with specialist firm Adzuna to deliver government’s online job search since 2018 and has recently extended and expanded the parties’ current engagement […]...