Academic researchers have published a study which issues a warning that, unless there is a ‘fundamental change’ in approaches to design and implementation, transformation of key services risks causing harm […]...

Minister claims that investment in automation tech will mean that citizens making calls to support services for Pension Credit will soon be able to reduce time spent on the phone […]...

Regulator announces that it will probe the popular video site’s mechanisms for recommending content, while the commissioner has pledged that ‘children’s information rights are a priority area’ for the watchdog […]...

The UK’s data protection regulator has issued formal reprimands to councils of Scottish major cities over unacceptable backlogs in response times for citizens’ requests for copies of their personal information […]...

The tax agency’s service levels for users have come under scrutiny in the past couple of years, while plans to significantly scale back its telephone helpline provision have been reversed […]...

Group advising and scrutinising issues of data protection and accessibility for digital ID tool has been disbanded, but it is understood a body with a wider remit will be created […]...

Having published a strategy last year outlining its intent to boost the maturity of its data and the value derived from it, the watchdog has appointed a key tech partner […]...