April 20, 2026

2 Minutes

News Transport

DVLA reveals AI-powered automated contact centre agent has cut call times in half

Sam Trendall April 20, 2026

The government body that manages vehicle licensing has revealed that hundreds of thousands of callers to its helplines now interact with an automated agent which can understand and address queries […]...

DWP’s £300m Pensions Dashboard scheme commissions security review ahead of provider connections

Sam Trendall April 20, 2026

With the deadline for employer and other private schemes to connect to government infrastructure now just six months away, the responsible ALB is probing security implications and potential assurance mechanisms […]...

One Login: GDS to create ‘easily digestible version’ of privacy impact report

Sam Trendall April 20, 2026

While the government service, which began operating almost five years ago, has conducted a Data Protection Impact Assessment, the full unedited results of the exercise seem unlikely to be released […]...

PublicTechnology

April 20, 2026

DVLA reveals AI-powered automated contact centre agent has cut call times in half

DWP’s £300m Pensions Dashboard scheme commissions security review ahead of provider connections

One Login: GDS to create ‘easily digestible version’ of privacy impact report

Government risks ‘doing the wrong thing efficiently’, civil servants warn in new research

Hitachi Solutions demonstrates secure use of Microsoft tools with AWS data in major win for government cloud interoperability

Only 1% of managers call their hiring ‘very effective’ – Civica research shows why

Beyond the iron fist: What civil servants say will really cut Whitehall waste

Watch: Does the civil service have the skills to get the most out of AI?