Lego, mentor, briefcase, tech

Doteveryone calls for politicians to have technology mentors

2 December 2016

Political leaders need to become more digitally savvy if they are to properly represent the electorate, digital inclusion charity Doteveryone has said. 

No plan B

HMRC ‘lacks contingency plan’ for slow uptake of digital tax service

2 December 2016

MPs have voiced concerns about the extent to which HMRC is relying on new digital services to reduce demand at its call centres – without a backup plan.

Digital Marketplace

GDS extends life of Digital Outcomes and Specialists

2 December 2016

The Government Digital Service has extended Digital Outcomes and Specialists past its closing date of 2 December.

Gavel, digital, screen, justice, court

Courts service hunts for ‘upfront and honest’ delivery partner on digital reforms

1 December 2016

Her Majesty’s Courts and Tribunal Service is looking for a delivery partner for its £1bn digital overhaul of the UK’s justice system.

Tree, street, buildings

Land Registry picks Kainos for single register of 26 million local land charge records

1 December 2016

The Land Registry has chosen Kainos to build it a single digital register for disparate local authority registers of restrictions on land or property across England.

Lego man with ctrl button

Digital transformation needs leaders not managers, says Socitm

1 December 2016

Councils need to identify and develop leaders that will offer staff support, rather than control, if they want to succeed at public service reform, according to a report.

Test, desks

GDS revamps service standard assessment process

30 November 2016

Teams building government digital services will have regular visits from an assessor during development under a new approach to standards assessment being trialled by the Government Digital...

Job centre 80x450

DWP told to make better use of its own data on impact of benefits sanctions

30 November 2016

The National Audit Office has said that the Department for Work and Pensions' "use of sanctions is linked as much to management priorities and local staff discretion as it is to claimants’...


Plant health data opened up by Defra

30 November 2016

The Department for the Environment, Food and Rural Affairs has launched a website that aims to improve access to data on plant pests and diseases.

Manchester Town Hall

A private eye: Manchester’s CIO on moving to the public sector and improving supplier relationships

30 November 2016

Bob Brown might have left the private sector, but Manchester City Council’s chief information officer is certainly bringing his corporate experience to bear on his first public sector role. Rebecca Hill asked him about his first year in post. 

House of Parliament, lights

Future parliament: How a change of scenery could encourage innovation

16 November 2016

Could parliament’s move out of the 19th Century Palace of Westminster be used to embrace 21st Century technology? Rebecca Hill reports.

Hurdles, person, running, long

The long run-in: Changing culture, IT and services in East Sussex and Surrey

7 November 2016

East Sussex and Surrey councils first mooted shared services two years ago. Chief information officer Matthew Scott tells Gill Hitchcock about the hurdles the partnership had to overcome during its development, and where it is now.

Martyn Wallace

'Councils have to change': Scottish local government CDO Martyn Wallace has big plans for his new role

25 October 2016

Just a month into his new job as chief digital officer for the 28 Scottish councils that have pooled their digital resources, Martyn Wallace already has big plans for his team.


Lessons from Seoul: How eGovernment can drive citizen engagement

14 October 2016

Scott Moore, business analyst for the Scottish Improvement Service, won a Socitm scholarship to research digital public service trend in Seoul during the summer. Here he looks back on he learnt during his summer investigating the city’s digital transformation.

Chan Cheow Hoe, Singapore GovTech

Cracking the ‘us versus them’ mentality: Singapore’s GovTech CIO on digital services for the masses

7 October 2016

This week saw the official launch of the Singapore’s dedicated government tech agency GovTech. Rebecca Hill spoke to the organisation’s chief information officer Chan Cheow Hoe about the issues facing government digital services and how his team is addressing them.

Whitehall sign and union flag

Whitehall’s digital divide

1 December 2016

The government needs a unified approach to front and back office functions if it wants to make the cost savings digital promises, argues Jane Roberts of TopLevel.

Tom Morton, Communicare247

Scottish social care providers must not wait for the limitations of analogue telecare to appear before adopting digital

21 November 2016

With current approaches to Scotland’s social services labelled unsustainable, and health care similarly under pressure, Tom Morton of Communicare247 urges providers to realise the potential for digital technology now.

Donald Trump 3

Trump appears to have no position on digital – but are the tech tides against him?

18 November 2016

The digital revolution in US states and cities is not likely to grind to a halt following Trump’s election, but your take on his win will depend on how you view the sands of time, says David Walker.


Why data is key to the success of city devolution

17 November 2016

A lot has been promised to the public on city devolution and the price of failure is high. Eddie Copeland, director of government innovation at Nesta, argues that joining up data across those regions is one basic way to give the plans a fighting chance of success.


Changing the culture: What government must do to make the most of AI

11 November 2016

Artificial intelligence could transform the public sector, but adoption has been slow. As the Government Office for Science publishes its report into the subject, Richard Sargent, director of ASI and former performance lead at the Government Digital Service, says leadership and culture will be crucial for success.

A notebook and a laptop

Calling out acts of government IT self-harm: The playbook of anti-patterns

4 November 2016

Reading between the lines of official government digital standards and policies might help you make out the horrors that led to their creation, but it's rare that acts of self-harm are called out, says the Department of Health's Dan Sheldon. Here, he calls on departments to stop doing this to themselves, and argues in favour of the spend controls he spent 18 months helping to enforce.