A study involving 239 civil servants reveals why government efficiency drives often fail and how redesigning services can create value for both staff and citizens

New research reveals a crucial insight that could transform the way governments approach change. While traditional efficiency drives chase marginal time savings, civil servants have identified the real opportunity: eliminating “misapplied energy”. In other words, the phenomenon of doing the wrong work brilliantly well.

This research report shows how preventive maintenance worth thousands gets overlooked whilst emergency repairs costing millions get fast-tracked, all because our measurement systems reward the wrong behaviours.

Download the full report to discover:

• The framework that could transform how departments think about efficiency
• Why senior civil servants see opportunity where others see obstacles
• Real-world examples of waste elimination that actually work
• How to align your efficiency efforts with what truly drives service improvement
• Evidence-based recommendations that go beyond quick wins to systemic transformation

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