A panel of digital leaders and healthcare experts examine common workflow challenges and the solutions that boost efficiency and strengthen service delivery...
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12 Minutes
5 Minutes
Intelligent Virtual Assistants can transform your contact centre
Peter Wilson, Fujitsu Public Sector Industry Advisor, on using AI-powered software that can interact with customers through natural language, either by voice or text...
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2 Minutes
UKHO reports rise in costs of digital transformation
Ministry of Defence unit that produces Admiralty nautical charts warns of cyber risks Spending on digital transformation, software and hardware has increased costs at the UK Hydrographic Office (UKHO) by […]...
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2 Minutes
Land Registry chooses process automation for simple changes
Decision follows the experience in New Zealand, where 87% of cases are handled automatically and instantaneously, allowing caseworkers to focus on more complex cases and cut long waiting times HM […]...
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2 Minutes
Harry the HR chatbot: DLUHC innovation team creates time-saving tech
New innovation squad is a cross-discipline team and delivered results in six weeks A newly formed team in the Department for Levelling Up, Housing and Communities (DLUHC) has designed chatbots […]...
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2 Minutes
Build trust by dropping ‘agile’ jargon, says DfE technologist
Pete Ward, head of department's teaching services, on working with cross-government teams...
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1 Minute
DfT to spend £37m on real-time bus data service
Department has announced a new competition to manage open timetable, fare and location data on buses in England from 2025 ...
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1 Minute
Vetting unit to secure digital transformation director
Cabinet Office’s UKSV looks to recruit leader to help redesign the way the unit works...
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2 Minutes
Avoid fragmenting biometrics governance, says outgoing commissioner
Regulating biometric technologies should be wary of cloud-based storage and data breaches...
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2 Minutes
Online GP registration hits first-year record
New service is used by a fifth of English GP surgeries, saving staff time while allowing patients to register when convenient...
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