Peter Wilson, Fujitsu Public Sector Industry Advisor, on using AI-powered software that can interact with customers through natural language, either by voice or text...
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5 Minutes
5 Minutes
Salesforce World Tour London: Welcome to the future
The Salesforce World Tour London was a celebration of the power of technology to transform the customer experience. With a focus on Artificial Intelligence, there was plenty to interest delegates […]...
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7 Minutes
Digital transformation: The journey goes on
Much of the talk at Salesforce World Tour London was about AI. Here, the foundational issue is the power of a low-code citizen engagement platform to enhance service delivery...
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4 Minutes
Transforming victims’ journey — the digital way
With the help of Salesforce's platform, forward-thinking police forces are forging a path towards a more compassionate, efficient, and victim-centric approach to law enforcement...
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5 Minutes
Salesforce World Tour London: A healthcare revolution
NHS Professionals and clinical trials specialist Protas are paving the way for next-gen digital transformation in healthcare, combining care coordination, citizen engagement, and AI to help deliver better outcomes...
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5 Minutes
Harnessing experimental projects for digital change
PublicTechnology reports on a webinar about making experimental projects work within the complex context of government organisations...
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5 Minutes
Proactive defence: A new take on cyber security
The traditional reactive approach to cybersecurity, which involves responding to attacks after they have occurred, is no longer sufficient. Murielle Gonzalez reports on a webinar looking at what organisations can do to take a...
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3 Minutes
Digital transformation – a guide for local government
Digital transformation will play a key role in the future of local government. David Bemrose, Head of Account Strategy for Local Government at Crown Commercial Service (CCS), introduces a new digital transformation guide...
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3 Minutes
Keeping tabs on work-issued mobile activity with Antenna
How can public sector organisations keep track of calls, texts and instant messages in the world of ultra-flexi, hybrid working? Stuart Williams, CTO at FourNet, and Andrew Bale, EVP at Tango Networks, explain...
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5 Minutes
Rewiring government: improving outcome management
Paul Pick-Aluas, Strategy & Transformation, Public Sector at Salesforce, explains how governments can use technology innovation to improve how it can analyse outcomes...
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