The tax agency’s service levels for users have come under scrutiny in the past couple of years, while plans to significantly scale back its telephone helpline provision have been reversed […]...

Group advising and scrutinising issues of data protection and accessibility for digital ID tool has been disbanded, but it is understood a body with a wider remit will be created […]...

Having published a strategy last year outlining its intent to boost the maturity of its data and the value derived from it, the watchdog has appointed a key tech partner […]...

Feryal Clark, the minister for artificial intelligence and digital government, has suggested that documents could be opened up to storage in private platforms if vendors adhere to electronic ID standards […]...

A government entity created to support financial wellbeing has signed a new and updated engagement with a core technology supplier with which it has worked for more than two years […]...

Ministers have set out a trio of top priorities to support the growth of Cymraeg, including enabling improvements to online spelling and grammar checkers, as well as large language models […]...

The department’s permanent secretary Peter Schofield has shed light on plans to introduce more automation to telephony services, while also boosting digital and in-person support for the most vulnerable users […]...

Former social exclusion minister and MP for North West Durham is the first person named to a DSIT external advisory body, which will recruit further experts in the coming months […]...