In its annual report, department makes good on a pledge to develop, undertake and reveal the outcome of a fairness analysis, but declines to provide detailed findings of the process […]...

Annual report and financial statements for 2023/24 reveal that the department also boosted its investment in areas such as transformation and resilience, including major programmes to modernise services and infrastructure […]...

Citizens Advice Scotland reveals that it helps more than 3,000 with basic digital skills, and the charity claims exclusion can isolate people from loved ones and prevent access to services […]...

The Money and Pensions Service is recruiting for both a chief technology officer and a head of data analytics, two key leadership roles with a combined salary of almost £250k […]...

The tax agency posted marked growth in the use of online and app services during FY24, but the handling of written correspondence and telephony continued to fall well below targets […]...

The department has picked a provider to deliver digital and manual services for ingesting information over the course of a major contract that could last as long as eight years […]...

Research from regulator Ofcom – which is responsible for online safety – finds that exposure is particularly prevalent among children and women, and includes scams, as well as sexual and […]...

As campaigners have reignited calls for government to reverse plans to wholly digitise the immigration status system, the Home Office has signed a contract to help offline users make applications […]...

The Information Commissioner’s Office has urged citizens that, while lengthy and labyrinthine data-usage documents may be ‘overwhelming’, it is important that they are read and understand before consent is given […]...