Social security minister Stephen Timms has revealed that claimants of the state pension, as well as benefits related to disability and low income, could benefit from new central online tool […]...
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2 Minutes
2 Minutes
Anti-disinformation unit studies civil unrest and foreign interference – but still no word on staff numbers
A new administration now oversees the work of the prosaically named National Security Online Information Team, but questions from opposition MPs about its costs and staffing continue to go unanswered […]...
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3 Minutes
UK and US governments sign online child safety agreement
Transatlantic ministers have agreed to cooperate via new initiatives such as the establishment of a dedicated working group that will research the impact of online platforms on young people’s wellbeing […]...
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2 Minutes
Minister slams ‘scandal’ of failure to update digital inclusion strategy since 2014
Chris Bryant, a minister at the Department for Science, Innovation and Technology, has claimed the new administration will make it a priority to rectify the previous government’s lack of action […]...
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3 Minutes
DWP research warns digital welfare services ‘may lead to more inequality’
The Department for Work and Pensions commissioned research body and think tank RAND Europe to conduct a detailed study of the impact of digital services on the administration of benefits […]...
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3 Minutes
Study finds young people report high levels of digital exclusion
A report from Link, the organisation that operates the UK’s network of cash machines, has warned of the dangers of a ‘two-tier’ society as various demographic groups report digital difficulties […]...
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2 Minutes
Scotland legislates for all new homes to have speedy broadband
Scottish Government ministers have announced that laws will, from the start of next year, require all newly constructed houses to be kitted out with internet connections capable of gigabit speeds […]...
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2 Minutes
HMRC shows signs of telephony service rebound in July
HM Revenue and Customs has published its latest set of monthly customer service statistics that suggest that, two months after receiving a £51m funding boost, helplines have begun to recover […]...
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4 Minutes
GDS identifies ‘small but significant margin’ of One Login users that lack evidence for verification
The Government Digital Service has published findings of research that identifies technical and data challenges faced by users of the new cross-department login tool, including endemic barriers for young people […]...
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3 Minutes
DWP investing in telephony-routing as minister acknowledges ‘call waiting times are sometimes longer than we would like’
The department’s dedicated minister for transformation has admitted some Child Maintenance Service users are currently waiting too long for telephone support, but has talked up the use of new systems […]...
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