The funding pledge – announced as a trailer for the budget – is intended to enable the department to implement a new system to support the delivery of service for […]...
The department’s new engagement with incumbent supplier runs for three years and also includes provision for customised consultancy projects and training offerings, with performance to be measured on four KPIs […]...
Department signs deal with specialist technology firm that will provide a platform to enable Universal Credit teams to expand research efforts and generate feedback in a number of different ways […]...
Public Accounts Committee has published a report claiming that service levels are at an ‘all time low’, with particularly deterioration of telephony support, while department continues to point people online […]...
Tax agency publishes response to recent consultation process, in which it ‘acknowledges the clear feedback on the quality of its current digital services’ and outlines planned improvements to online tools […]...
Appearing before MPs recently, the head of the Office for Statistics Regulation warned that departments are not meeting the openness ambitions of their senior leaders, particularly for policy impact evaluations […]...
The department currently enables the use of email comms only in certain cases where it is necessary for user need, but wishes to investigate how this deployment could be expanded […]...
After usage of dedicated app shot up in 2023, senior leaders reveal plans to issue a variety of communications while ensuring that citizens can access services seamlessly across digital channels […]...
Assessment from departmental head Peter Schofield provides additional financial and operational details of major project to revamp services delivered to 20 million citizens and internal platforms used by 14,000 staff […]...
Department has purchased three licences of automated ‘social media listening’ tool that will offers the ability to search for specified terms and flag up thousands of individuals’ posts each day […]...