DWP extends £10m digital deal to support Find a Job service

The Department for Work and Pensions has worked with specialist firm Adzuna to deliver government’s online job search since 2018 and has recently extended and expanded the parties’ current engagement

The Department for Work and Pensions has extended its agreement with job-search specialist Adzuna for the provision of government’s online Find a Job service, taking spending via the contract to more than £10m.

The company began working with the DWP in 2018, when it was appointed to a multimillion-pound deal to provide the search technology to underpin the GOV.UK Find a Job tool – which, at that point, had been newly built to replace the previous Universal Jobmatch service.

In April 2022, Adzuna was retained to an initial one-year deal to continue supporting government’s online jobs site. According to newly published procurement information, this has now been extended to its full potential term of three years, taking the agreement’s end date to 31 March 2025.

The original stated value of the engagement was £3.2m, exclusive of VAT. This figure has now been raised to £10.2m – or potentially as high as £12.3m, after tax.

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The text of the contract reveals that services involved in the delivery of the Find a Job service include “analytics and business intelligence, application security, collaborative working [and] creative, design and publishing”.

Adzuna is also required to provide monitoring and management of any problems encountered by the site, including ensuring that “designated [DWP] staff will have full access to the issue-management dashboard in an industry-standard customer support tool and so will be able to monitor and review the status of any live incidents”.

The supplier is further asked to provide the department with monthly reports detailing the Find a Job service’s performance against specified service-level agreements and key performance indicators, as well as a “summary of system usage [including] jobseeker visits, registered jobseekers, jobs advertised, registered employers, email alerts, CVs uploaded, [and] job applications through site”, the contract says.

The Find a Job service allows candidates to search for jobs by 30 separate categories, as well as breaking down positions by individual role or geographical location. Jobs can be browsed freely but, to apply for listed positions, users must create an account.

Sam Trendall

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