With the deadline for self-assessment filing coming at the end of next month, the department has decided to redirect to digital services the majority of those calling the support helpline […]...
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3 Minutes
4 Minutes
Privacy fears raised over digital pound proposals
MPs have voiced concerns following the publication of a report from campaign group Big Brother Watch urging government to learn from the ‘many problems’ of previous rollouts in other countries […]...
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4 Minutes
‘Our current set-up is unsustainable’ – DWP modernisation project signs £1m deal to progress work on unified digital service for benefits
Department signs contract to support ongoing development of single ‘get financial support’ service as part of major project launched this year and intended to deliver ‘modernisation’ for 20 million citizens […]...
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4 Minutes
HMRC leaders claim ‘considerable success’ of summer self-assessment helpline shutdown with more trial closures planned
Senior managers acknowledge that lack of notice over telephone service closure was ‘definitely not part of the plan’ but refute MP’s suggestions that exercise ‘does not seem to have worked’ […]...
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4 Minutes
Auditors question government’s £8bn efficiency savings calculations
Report published by the National Audit Office claims that billions of pounds of savings reported to have generated by centralised functions based within the Cabinet Office may have been overstated […]...
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2 Minutes
Treasury signs £1m helpdesk deal for public finances IT system
The OSCAR II platform – through which public bodies provide information on budgets, spending and workforce – was first introduced two years ago but ‘performance issues’ have resulted in problems […]...
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2 Minutes
Financial watchdog explores synthetic data to tackle fraud
Anti-fraud teams from the Financial Conduct Authority and the City of London are working with academics from University of Edinburgh to experiment with the use of artificially created information sets […]...
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4 Minutes
Head of specialised parliamentary group raises privacy fears over digital pound
The chair of a cross-party group focused on a potential Central Bank Digital Currency has written to the prime minister to raise concerns about the possible implications for personal data […]...
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11 Minutes
‘We do not want it to be a hardship to contact us’ – how HMRC hopes to use AI and analytics to transform customer service
PublicTechnology talks to chief digital product officer Sarah McMann, who discusses the burgeoning use of chatbots and automated voice platforms, and plans to increase functionality of HMRC’s highly rated app […]...
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3 Minutes
One Login: GDS spends £20m on duo of deals for software and security support
With rollout of new system to be accelerated over the coming months, the Government Digital Service has signed commercial engagements cumulatively worth £35m in recent days to support project delivery […]...
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