PublicTechnology

‘Our current set-up is unsustainable’ – DWP modernisation project signs £1m deal to progress work on unified digital service for benefits

Sam Trendall November 24, 2023 in Economics and finance, Highlights, News - 4 Minutes
Credit: Pexels/Pixabay
Department signs contract to support ongoing development of single ‘get financial support’ service as part of major project launched this year and intended to deliver ‘modernisation’ for 20 million citizens

As part of a recently launched modernisation drive, the Department for Work and Pensions has signed a £1m deal to support the development of a single service through which citizens will be able to access benefits.

The department’s Service Modernisation Programme (SMP) has recently been added to the government major project portfolio. Over the past few months, a senior manager has been appointed to lead the scheme and several five- and six-figure contracts have been signed with suppliers tasked with supporting developing a “narrative” for the programme, PublicTechnology reported last week.

Alongside these, on Monday the department entered into an engagement with India-based digital services giant Coforge which, over the next 12 months, will support the DWP in delivering a “Future State Project” that forms part of the wider SMP scheme, and is intended to consider and protect the long-term operations of the organisation.

According to the text of the contract, the project’s remit will include testing the department’s “hypothesis that, by converging our delivery of benefits… in this case a ‘get financial support’ service, we will have a more efficient, sustainable and adaptable organisation, [and] a simpler, more consistent and, ultimately, better user experience”.

The proposed unified ‘get financial support’ service for citizens to access benefits is being developed to a “very ambitious timescale”. This plan sets out intent to complete the creation of an alpha service for digital testing – to help inform a wider “business case” for the SMP – by the end of the first half of 2024.

The alpha service will comprise a “clickable prototype… based [on] a service blueprint and in keeping with GDS design patterns”.

Over the coming months, the creation of this service will be supported by user research and business analysis that will involve “carrying out a current state assessment describing what happens now – with respect to the process, data, and technology, [while] defining ‘to be’ processes” for the new financial support tool, the contract added.

Related content

Coforge will assist this work over the next six months by providing the DWP with five digital experts including a delivery manager, an interaction designer, a user research, and two business analysts. The firm’s deal with the department runs for an initial term of one year and, during the latter half of the contract, the company will support the delivery of a second, to-be-determined statement of work.

Over the initial one-year term of the deal, up to about £925,000 is expected to be spent by the DWP. If an optional 12-week extension is signed off, the value of the contract could rise by an additional £230,000, taking total spending to a little shy of £1.2m.

The contract adds that the overall aim of the Future State Project is to consider – and ensure the success and sustainability of – the department’s operations in the long term.

“This project is looking into the far future – 2030 [and beyond] – to supporting efforts to make DWP more efficient and our service offering more user-centred. The way that DWP and its service offering are organised [currently are] impacting: our ability to meet our policy intent, [and] the efficiency and efficacy of the business, and is, ultimately, making for a confusing and inconsistent user experience, sometimes preventing people from accessing help when they need it most. Our current set-up is unsustainable.”

The overall aims of the wider Service Modernisation Programme – which will run for at least six years, up until the end of the current decade – is to “transform the customer experience of approximately 20 million” citizens accessing services in a wide range of areas.

This will include services in “child maintenance, working age [benefits], carers and disabilities, state pension [and] pension credit, and disputes”.

Alongside this front-end transformation, the scheme also has a remit to “fundamentally change the role, and services delivered for approximately 14,000” of the department’s staff – equating to one in six of its workforce.

The aim of this work “will be create the conditions for colleagues to thrive [and] do their jobs effectively… with all the right skills, able to join up and tailor services to meet individual customer needs, being supported by confident leaders that are landing change effectively”.

The project has been added to the major project portfolio since the last annual publication of programme data – meaning that detailed information on timelines and projected spending is not yet available.

Related Posts

Major projects: £26bn ICT category has highest proportion of red risk ratings
January 17, 2025
Government creates risk-mapping tool ahead of ‘largest ever national pandemic response exercise’
January 17, 2025
Government fund brings AI to bakeries and farms
January 17, 2025

Sam Trendall

Learn More →

108 thoughts on “‘Our current set-up is unsustainable’ – DWP modernisation project signs £1m deal to progress work on unified digital service for benefits”

  1. Only Fans Leaks Free Download November 20, 2024 at 11:04 pm

    Mega Link Store

  2. Emmanuel Lustin Only Fans Leaks November 21, 2024 at 1:40 pm

    Fansly Leaks Mega Link

  3. Emmanuel Lustin Only Fans Leaks November 22, 2024 at 3:55 am

    Bulma XO OnlyFans Mega Link Download

  4. 8TB Only Fans Mega November 22, 2024 at 3:07 pm

    Buy Mega Links ( Visit https://archiver.fans )

  5. Hola Bulma Only Fans Leaks November 22, 2024 at 4:03 pm

    Hot 4 Lexi OnlyFans Mega Link Download ( Visit https://archiver.fans )

  6. Leah Mifsud Only Fans Leaks November 22, 2024 at 10:26 pm

    Mega Link Store

  7. Mega Link Shop November 22, 2024 at 11:01 pm

    Genesis Mia Lopez OnlyFans Mega Link Download

  8. TheRealRebeccaJ Only Fans Leaks November 23, 2024 at 1:27 am

    TheRealRebeccaJ OnlyFans Mega Link Download

  9. Daalischus Rose Only Fans Leaks November 23, 2024 at 8:31 am

    Buy Only Fans Leaks ( Visit https://archiver.fans )

  10. Only Fans Leaks Free Download November 23, 2024 at 11:59 am

    Free Only Fans Leaks ( Visit https://archiver.fans )

  11. GG With The WAP Only Fans Leaks November 23, 2024 at 9:05 pm

    Buy Leaked Only Fans ( Visit https://archiver.fans )

  12. Buy Mega Links November 23, 2024 at 10:15 pm

    Genesis Mia Lopez OnlyFans Mega Link Download

  13. Hola Bulma Only Fans Leaks November 23, 2024 at 11:28 pm

    Buy Only Fans Leaks ( Visit https://archiver.fans )

  14. Yasmine Lopez Only Fans Leaks November 23, 2024 at 11:50 pm

    Itz Grippy TV OnlyFans Mega Link Download ( Visit https://archiver.fans )

  15. Jenise Hart Only Fans Leaks November 25, 2024 at 12:26 am

    Daalischus Rose OnlyFans Mega Link Download

  16. Jenise Hart Only Fans Leaks November 25, 2024 at 1:43 pm

    Barely Legal Lexi OnlyFans Mega Link Download

  17. 8TB Only Fans Mega November 26, 2024 at 11:40 am

    Itz Grippy TV OnlyFans Mega Link Download ( Visit https://archiver.fans )

  18. Updated Only Fans Leaks November 26, 2024 at 2:20 pm

    Mulan Hernandez OnlyFans Mega Link Download ( Visit https://archiver.fans )

  19. Genesis Mia Lopez Only Fans Leaks November 26, 2024 at 5:49 pm

    8TB Only Fans Mega ( Visit https://archiver.fans )

  20. Taylor Hall Only Fans Leaks November 26, 2024 at 11:35 pm

    Im xXx Dark OnlyFans Mega Link Download ( Visit https://archiver.fans )

  21. Barely Legal Lexi Only Fans Leaks November 27, 2024 at 6:28 am

    Mulan Hernandez OnlyFans Mega Link Download ( Visit https://archiver.fans )

  22. Gina WAP Only Fans Leaks November 27, 2024 at 6:40 am

    Fansly Leaks Mega Link

  23. Only Fans Leaks Free Download November 27, 2024 at 7:16 am

    Corinna Kopf OnlyFans Mega Link Download ( Visit https://archiver.fans )

  24. Corinna Kopf Only Fans Leaks November 27, 2024 at 10:30 am

    Its Lunar Liv OnlyFans Mega Link Download

  25. Gina WAP Only Fans Leaks November 27, 2024 at 12:12 pm

    Crii Baby RiRi OnlyFans Mega Link Download ( Visit https://archiver.fans )

  26. 8TB Only Fans Mega November 27, 2024 at 3:39 pm

    Yasmine Lopez OnlyFans Mega Link Download ( Visit https://archiver.fans )

  27. TheRealRebeccaJ Only Fans Leaks November 30, 2024 at 3:22 am

    Jenise Hart OnlyFans Mega Link Download

  28. Black Ass Jenny Only Fans Leaks November 30, 2024 at 5:18 am

    Corinna Kopf OnlyFans Mega Link Download ( Visit https://archiver.fans )

  29. Gina WAP Only Fans Leaks November 30, 2024 at 1:24 pm

    Buy Leaked Content ( Visit https://archiver.fans )

  30. North Natt Only Fans Leaks November 30, 2024 at 2:58 pm

    Mulan Hernandez OnlyFans Mega Link Download ( Visit https://archiver.fans )

  31. Mega Link Store December 1, 2024 at 7:07 pm

    Gina WAP OnlyFans Mega Link Download ( Visit https://archiver.fans )

  32. Ima Cri Baby Only Fans Leaks December 1, 2024 at 9:22 pm

    GG With The WAP OnlyFans Mega Link Download

  33. Corinna Kopf Only Fans Leaks December 1, 2024 at 9:23 pm

    Yasmine Lopez OnlyFans Mega Link Download ( Visit https://archiver.fans )

  34. Barely Legal Lexi Only Fans Leaks December 1, 2024 at 10:34 pm

    Hola Bulma OnlyFans Mega Link Download ( Visit https://archiver.fans )

  35. Hairstyles December 2, 2024 at 7:25 am

    I do not even know how I ended up here, but I thought this post was good. I don’t know who you are but certainly you are going to a famous blogger if you aren’t already 😉 Cheers!

  36. Buy Mega Links December 2, 2024 at 8:52 am

    Buy Only Fans Leaks ( Visit https://archiver.fans )

  37. Mulan Hernandez Only Fans Leaks December 2, 2024 at 2:20 pm

    North Natt OnlyFans Mega Link Download

  38. Genesis Mia Lopez Only Fans Leaks December 2, 2024 at 3:07 pm

    Im xXx Dark OnlyFans Mega Link Download ( Visit https://archiver.fans )

  39. 3TB Only Fans Mega December 2, 2024 at 5:23 pm

    Im xXx Dark OnlyFans Mega Link Download ( Visit https://archiver.fans )

  40. Free Only Fans Leaks December 3, 2024 at 2:21 am

    Crii Baby RiRi OnlyFans Mega Link Download ( Visit https://archiver.fans )

  41. Taylor Hall Only Fans Leaks December 3, 2024 at 11:06 am

    Free Only Fans Leaks ( Visit https://archiver.fans )

  42. Lexi 2 Legit Only Fans Leaks December 3, 2024 at 4:04 pm

    Lexi 2 Legit OnlyFans Mega Link Download

  43. Hairstyles December 4, 2024 at 1:45 am

    I have been exploring for a little for any high-quality articles or blog posts on this kind of area . Exploring in Yahoo I at last stumbled upon this web site. Reading this info So i抦 happy to convey that I’ve an incredibly good uncanny feeling I discovered just what I needed. I most certainly will make sure to don抰 forget this website and give it a glance on a constant basis.

  44. Only Fans Leaks Free Download December 4, 2024 at 6:06 am

    Im xXx Dark OnlyFans Mega Link Download ( Visit https://archiver.fans )

  45. Mega Link Shop December 4, 2024 at 1:34 pm

    10TB Only Fans Mega ( Visit https://archiver.fans )

  46. Buy Fansly Leaks December 4, 2024 at 1:50 pm

    Genesis Mia Lopez OnlyFans Mega Link Download

  47. Im xXx Dark Only Fans Leaks December 4, 2024 at 4:12 pm

    Its Lunar Liv OnlyFans Mega Link Download

  48. Updated Only Fans Leaks December 4, 2024 at 4:37 pm

    Daalischus Rose OnlyFans Mega Link Download

  49. 3TB Only Fans Mega December 4, 2024 at 7:05 pm

    Caaart OnlyFans Mega Link Download

  50. Rubi Rose Only Fans Leaks December 5, 2024 at 3:52 am

    Buy Fansly Leaks ( Visit https://archiver.fans )

  51. Mikaila Dancer Only Fans Leaks December 5, 2024 at 8:34 pm

    Itz Grippy TV OnlyFans Mega Link Download ( Visit https://archiver.fans )

  52. Yasmine Lopez Only Fans Leaks December 6, 2024 at 4:56 am

    Corinna Kopf OnlyFans Mega Link Download ( Visit https://archiver.fans )

  53. Caaart Only Fans Leaks December 6, 2024 at 7:33 am

    10TB Only Fans Mega ( Visit https://archiver.fans )

  54. Caaart Only Fans Leaks December 7, 2024 at 8:43 pm

    Mega Link Shop ( Visit https://archiver.fans )

  55. Corinna Kopf Only Fans Leaks December 8, 2024 at 8:02 am

    Buy Fansly Leaks ( Visit https://archiver.fans )

  56. Leah Mifsud Only Fans Leaks December 8, 2024 at 10:43 am

    Hot 4 Lexi OnlyFans Mega Link Download ( Visit https://archiver.fans )

  57. Jenise Hart Only Fans Leaks December 8, 2024 at 2:18 pm

    Lexi 2 Legit OnlyFans Mega Link Download

  58. Fansly Leaks Mega Link December 8, 2024 at 11:42 pm

    3TB Only Fans Mega

  59. Fansly Leaks Mega Link December 9, 2024 at 1:22 am

    GG With The WAP OnlyFans Mega Link Download

  60. Beauty Fashion December 9, 2024 at 6:05 am

    I have been reading out a few of your articles and i can state pretty clever stuff. I will definitely bookmark your site.

  61. Buy Fansly Leaks December 9, 2024 at 9:15 am

    Corinna Kopf OnlyFans Mega Link Download ( Visit https://archiver.fans )

  62. Only Fans Leaks Updates December 9, 2024 at 11:03 am

    Only Fans Leaks Free Download

  63. Fansly Leaks Mega Link December 9, 2024 at 4:43 pm

    Only Fans Leaks Mega Folders

  64. Ima Cri Baby Only Fans Leaks December 11, 2024 at 6:15 am

    Itz Grippy TV OnlyFans Mega Link Download ( Visit https://archiver.fans )

  65. Lexi 2 Legit Only Fans Leaks December 11, 2024 at 7:10 am

    Jenise Hart OnlyFans Mega Link Download

  66. 10TB Only Fans Mega December 11, 2024 at 1:59 pm

    Mulan Hernandez OnlyFans Mega Link Download ( Visit https://archiver.fans )

  67. Buy Only Fans Leaks December 11, 2024 at 2:27 pm

    Leah Mifsud OnlyFans Mega Link Download ( Visit https://archiver.fans )

  68. Only Fans Leaks Updates December 12, 2024 at 2:31 am

    Its Lunar Liv OnlyFans Mega Link Download

  69. Corinna Kopf Only Fans Leaks December 12, 2024 at 2:44 am

    Jenise Hart OnlyFans Mega Link Download

  70. Hot 4 Lexi Only Fans Leaks December 12, 2024 at 3:30 am

    Im xXx Dark OnlyFans Mega Link Download ( Visit https://archiver.fans )

  71. Fansly Leaks Mega Link December 12, 2024 at 6:42 am

    Lexi 2 Legit OnlyFans Mega Link Download

  72. Corinna Kopf Only Fans Leaks December 12, 2024 at 5:10 pm

    Rebecca J OnlyFans Mega Link Download ( Visit https://archiver.fans )

  73. Updated Only Fans Leaks December 12, 2024 at 5:33 pm

    Caaart OnlyFans Mega Link Download

  74. Bulma XO Only Fans Leaks December 12, 2024 at 6:14 pm

    Buy Leaked Content ( Visit https://archiver.fans )

  75. Taylor Hall Only Fans Leaks December 12, 2024 at 8:47 pm

    Ima Cri Baby OnlyFans Mega Link Download ( Visit https://archiver.fans )

  76. Hot 4 Lexi Only Fans Leaks December 13, 2024 at 5:18 am

    Only Fans Leaks Mega Folders

  77. Genesis Mia Lopez Only Fans Leaks December 13, 2024 at 6:09 am

    Crii Baby RiRi OnlyFans Mega Link Download ( Visit https://archiver.fans )

  78. Mega Link Shop December 13, 2024 at 1:04 pm

    Gina WAP OnlyFans Mega Link Download ( Visit https://archiver.fans )

  79. Updated Only Fans Leaks December 13, 2024 at 6:02 pm

    Only Fans Leaks Updates

  80. Mega Link Store December 15, 2024 at 11:20 am

    Fansly Leaks Mega Link

  81. Barely Legal Lexi Only Fans Leaks December 15, 2024 at 1:18 pm

    Im xXx Dark OnlyFans Mega Link Download ( Visit https://archiver.fans )

  82. Mulan Hernandez Only Fans Leaks December 15, 2024 at 1:42 pm

    Rebecca J OnlyFans Mega Link Download ( Visit https://archiver.fans )

  83. Lexi 2 Legit Only Fans Leaks December 15, 2024 at 3:34 pm

    Mikaila Dancer OnlyFans Mega Link Download

  84. Rebecca J Only Fans Leaks December 15, 2024 at 11:39 pm

    Crii Baby RiRi OnlyFans Mega Link Download ( Visit https://archiver.fans )

  85. TheRealRebeccaJ Only Fans Leaks December 16, 2024 at 5:31 am

    Buy Mega Links ( Visit https://archiver.fans )

  86. GG With The WAP Only Fans Leaks December 16, 2024 at 11:30 am

    Mega Link Shop ( Visit https://archiver.fans )

  87. Crii Baby RiRi Only Fans Leaks December 16, 2024 at 11:40 am

    Buy Leaked Content ( Visit https://archiver.fans )

  88. Bulma XO Only Fans Leaks December 18, 2024 at 2:08 am

    Buy Mega Links ( Visit https://archiver.fans )

  89. Updated Only Fans Leaks December 18, 2024 at 2:08 am

    Mega Link Store

  90. Mega Link Store December 18, 2024 at 3:42 pm

    10TB Only Fans Mega ( Visit https://archiver.fans )

  91. Lexi 2 Legit Only Fans Leaks December 18, 2024 at 3:42 pm

    Leah Mifsud OnlyFans Mega Link Download ( Visit https://archiver.fans )

  92. Hairstyles December 19, 2024 at 2:24 am

    I am usually to blogging and i actually admire your content. The article has actually peaks my interest. I am going to bookmark your website and maintain checking for brand new information.

  93. Yasmine Lopez Only Fans Leaks December 19, 2024 at 2:09 pm

    Corinna Kopf OnlyFans Mega Link Download ( Visit https://archiver.fans )

  94. Its Lunar Liv Only Fans Leaks December 19, 2024 at 2:41 pm

    Emmanuel Lustin OnlyFans Mega Link Download ( Visit https://archiver.fans )

  95. Mulan Hernandez Only Fans Leaks December 19, 2024 at 5:30 pm

    Jenise Hart OnlyFans Mega Link Download

  96. EnvyKellsx3 December 19, 2024 at 6:46 pm

    GinaSavageX OnlyFans Leaks Mega Folder Link Download ( https://CrocSpot.Fun )

  97. GGWithTheWAP Only Fans PPVs December 19, 2024 at 7:14 pm

    GinaWAP Only Fans PPVS Download https://urbancrocspot.org/tag/gg-with-the-wap/

  98. Tytiania Sargent Naked Only Fans December 19, 2024 at 7:16 pm

    BombshellMint OnlyFans PPVs ( https://urbancrocspot.org/the-real-bombshell-mint-only-fans-mega-link/ )

  99. GinaWAP Mega Folder Link December 19, 2024 at 10:34 pm

    GGWithTheWAP Mega Folder Download ( https://urbancrocspot.org/gina-wap-gg-with-the-wap-only-fans-mega-link-9gb/ )

  100. Sammy02kVIP December 20, 2024 at 10:31 am

    EnvyKellsx3 OnlyFans Leaks Mega Folder Link Download

  101. BombshellMint December 20, 2024 at 11:38 am

    Tytiania Sargent Porn ( https://UrbanCrocSpot.org/shop )

  102. Sage Dovina January 2, 2025 at 10:44 am

    NastyGILF Taveleigh YoFavShyFreak69 OnlyFans Leaks Mega Folder Link Download

  103. GinaWAP Only Fans PPVS Download January 2, 2025 at 11:10 am

    GGWithDaWAP Only Fans Leaks https://urbancrocspot.org/tag/gg-with-the-wap/

  104. ArkansasBabe112 January 2, 2025 at 12:29 pm

    Missus Blu OnlyFans Leaks Mega Folder Link Download

  105. GinaWAP Mega Folder Link January 2, 2025 at 12:58 pm

    GGWithTheWAP Leaks ( https://urbancrocspot.org/gina-wap-gg-with-the-wap-only-fans-mega-link-9gb/ )

  106. BombshellMint January 2, 2025 at 2:20 pm

    Tytiania Sargent OnlyFans Leaks ( https://urbancrocspot.org/the-real-bombshell-mint-only-fans-mega-link/ )

  107. Bombshell Mint OnlyFans Leaks January 3, 2025 at 1:10 am

    BombshellMint OnlyFans PPVs ( https://urbancrocspot.org/the-real-bombshell-mint-only-fans-mega-link/ )

  108. Hairstyles VIP January 6, 2025 at 6:00 pm

    Excellent beat ! I wish to apprentice whilst you amend your site, how can i subscribe for a weblog web site? The account aided me a acceptable deal. I had been a little bit acquainted of this your broadcast offered vibrant transparent concept

Leave a Reply

Your email address will not be published. Required fields are marked *