PublicTechnology

September 5, 2023

11 Minutes
Economics and finance Features Highlights

‘We do not want it to be a hardship to contact us’ – how HMRC hopes to use AI and analytics to transform customer service

Sam Trendall September 5, 2023 0 Comment on ‘We do not want it to be a hardship to contact us’ – how HMRC hopes to use AI and analytics to transform customer service
PublicTechnology talks to chief digital product officer Sarah McMann, who discusses the burgeoning use of chatbots and automated voice platforms, and plans to increase functionality of HMRC’s highly rated app […]...
Read More