The Department for Work and Pensions commissioned research body and think tank RAND Europe to conduct a detailed study of the impact of digital services on the administration of benefits […]...
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3 Minutes
3 Minutes
Study finds young people report high levels of digital exclusion
A report from Link, the organisation that operates the UK’s network of cash machines, has warned of the dangers of a ‘two-tier’ society as various demographic groups report digital difficulties […]...
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2 Minutes
Scotland legislates for all new homes to have speedy broadband
Scottish Government ministers have announced that laws will, from the start of next year, require all newly constructed houses to be kitted out with internet connections capable of gigabit speeds […]...
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2 Minutes
HMRC shows signs of telephony service rebound in July
HM Revenue and Customs has published its latest set of monthly customer service statistics that suggest that, two months after receiving a £51m funding boost, helplines have begun to recover […]...
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4 Minutes
GDS identifies ‘small but significant margin’ of One Login users that lack evidence for verification
The Government Digital Service has published findings of research that identifies technical and data challenges faced by users of the new cross-department login tool, including endemic barriers for young people […]...
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3 Minutes
DWP investing in telephony-routing as minister acknowledges ‘call waiting times are sometimes longer than we would like’
The department’s dedicated minister for transformation has admitted some Child Maintenance Service users are currently waiting too long for telephone support, but has talked up the use of new systems […]...
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4 Minutes
HMRC reveals use of Home Office travel data to tackle Child Benefit fraud and loss
Tax agency reveals pilot programme and agreement with Home Office that enables border records to be used with the aim of helping to detect claimants that have left the UK […]...
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8 Minutes
AI in government: The need for human foundations
As the new government explores the potential of using artificial intelligence in public services, former OECD experts Ben Welby and Stefano Piano examine the need to build trust and expertise […]...
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4 Minutes
EXCL: HMRC expands guidance to allow for use of automated decisions to help ‘determine benefits, credits, penalties and charges’
The department has updated its privacy notice and added significant new sections concerning the use of AI and automation where it is ‘necessary and proportionate’ in delivering taxation and benefits […]...
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2 Minutes
Ex-counter-terror and Brexit talks strategy leader Ash Smith appointed director of GOV.UK
The Government Digital Service has named former One Login senior official Ash Smith as the director of GOV.UK, a role in which he will replace new interim CEO Christine Bellamy […]...
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