HMRC launches Alexa service for tax credits info

Written by Sam Trendall on 11 July 2018 in News
News

Tax agency offers voice-activated option for obtaining advice

Credit: NurPhoto/SIPA USA/PA Images

HM Revenue and Customs has launched an Amazon Alexa-based service to provide citizens with information about tax credits.

People with Alexa-enabled devices can now say “open HMRC” to access the service, which offers information on issues related to tax credits. This includes information on payments and renewals, and details on what to do if you have a change of circumstances.

HMRC said that citizens cannot renew their tax credits via Alexa, and no personal information will be stored via the technology. The Alexa service forms part of a wider online offering, the department added, which enables citizens to digitally keep track of the progress of their tax credits renewal. 


Related content


Angela MacDonald, HMRC’s director general for customer services, said: “We know our customers have hectic lives – full of interruptions and distractions – which is why HMRC’s online services are available at all times of the day and night. As the 31 July deadline for tax credits renewals approaches, customers can feel reassured that they can renew their benefits online or via the HMRC app at a time that suits them. And if they need to access help and support, Alexa can help customers find out about what to do when they receive a renewal pack, how to change their circumstances, or how to find out about payment information.”

 
Citizens can also access information and help with tax credits via the @HMRCcustomers Twitter account, an online forum, and a webchat service.

 

About the author

Sam Trendall is editor of PublicTechnology

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Interview: HMRC digital chief Jacky Wright on insourcing, inclusivity, and the ‘teething pains’ of transformation
12 June 2019

PublicTechnology talks to the departmental CDIO about her work to transform the working practices and service delivery of the UK tax authority, and why improving diversity starts with...

Which government department suffers the most data breaches?
10 May 2019

Since 2008 departments have been required to report data breaches every year. In this exclusive research – kicking off two weeks of dedicated cybersecurity content on PublicTechnology – SA...

Citizens to get digital channels for HMRC complaints
26 April 2019

Department is to roll out ‘email or another form of secure digital channel’ to allow to the public to contact independent review entity

Related Sponsored Articles

Unlocking the secret to people behaviour change
18 June 2019

This article from BT outlines how focusing on user experience can drive productivity, better engagement and attract the best talent

Connect for the best cloud experience
11 June 2019

Ensuring the right connectivity between hybrid networks and cloud services can be difficult. BT has provided free advice on how to balance the risk and reward of the cloud

Manage your multi-cloud environment
4 June 2019

It can be complicated managing a multi-cloud environment, so BT is providing a free ebook of tips to help you manage the risks and rewards

The cloud community: adoption of the cloud in local government
30 May 2019

Sharon Hobson of Riverbed explains why the key to justifying an investment in cloud technology is visibility of network performance