HMRC launches Alexa service for tax credits info

Written by Sam Trendall on 11 July 2018 in News
News

Tax agency offers voice-activated option for obtaining advice

Credit: NurPhoto/SIPA USA/PA Images

HM Revenue and Customs has launched an Amazon Alexa-based service to provide citizens with information about tax credits.

People with Alexa-enabled devices can now say “open HMRC” to access the service, which offers information on issues related to tax credits. This includes information on payments and renewals, and details on what to do if you have a change of circumstances.

HMRC said that citizens cannot renew their tax credits via Alexa, and no personal information will be stored via the technology. The Alexa service forms part of a wider online offering, the department added, which enables citizens to digitally keep track of the progress of their tax credits renewal. 


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Angela MacDonald, HMRC’s director general for customer services, said: “We know our customers have hectic lives – full of interruptions and distractions – which is why HMRC’s online services are available at all times of the day and night. As the 31 July deadline for tax credits renewals approaches, customers can feel reassured that they can renew their benefits online or via the HMRC app at a time that suits them. And if they need to access help and support, Alexa can help customers find out about what to do when they receive a renewal pack, how to change their circumstances, or how to find out about payment information.”

 
Citizens can also access information and help with tax credits via the @HMRCcustomers Twitter account, an online forum, and a webchat service.

 

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Sam Trendall is editor of PublicTechnology

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