Features
Crawley’s digital chief on why personalisation matters
The council’s new head of digital and transformation talks to Gill Hitchcock about expanding online self-service and the potential of AI
Inside the Canadian Digital Service – why immigration transformation represents its ‘first big opportunity’
In the second of our two-part feature, senior figures at the government transformation agency...
Inside the Canadian Digital Service – how the transformation agency began life ‘on the corner of someone’s desk’
In the first of a two-part feature to mark the anniversary of its opening, PublicTechnology...
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Analyse and apologise – the six golden rules of social media in the public sector
A range of organisations from across the public sector share their thoughts and experiences on commuters, creativity, and the pros and cons of ‘Manc humour’
Why GDS is still losing the ‘parlour game’ of government
Martha Lane Fox and Mike Bracken, two of the key figures in the creation of GDS, believe the organisation remains stymied by major barriers in both the civil service and parliament
The doctor will virtually see you now – how one ‘forward-thinking’ GP surgery is embracing technology
Marple Cottage Surgery is leading NHS primary care by improving patient experience with video consultations. Gill Hitchcock finds out more
‘Good things happen when you play nicely’ – GDS takes a new tack
Director general Kevin Cunnington gives speech detailing how the organisation has ‘changed the way we work with departments’
Interview: London CDO Blackwell on why the capital must be ‘visionary, but pragmatic’
Two weeks on from the publication of the strategy to make London the world’s smartest city, the capital’s chief digital officer Theo Blackwell talks PublicTechnology through the plan and the key challenges ahead
Serious Fraud Office uses artificial intelligence to crack real crimes
Chief technology officer Ben Denison discusses how the organisation is using technology to get on top of increasingly vast and complex cases of bribery, fraud, and corruption
‘It can really bring to life the work we do’ – how the DWP got social media savvy
Digital engagement leaders tell PublicTechnology about the department’s use of Twitter and LinkedIn to interact with citizens and potential and current employees
Liam Maxwell: ‘Transformation is nothing to do with tech – it is about a change of business model’
Government's national technology adviser discusses why getting digital reforms through the machinery of government may require some help from Jason Bourne
Interview: government DDaT skills chief on her work to recruit and develop digital leaders
PublicTechnology talks to the head of capability for the civil service’s DDaT profession, Holly Ellis, about how the mantra of ‘do things once’ is being applied to help departments hire and train digital talent
By students, for students – digital life at the University of Lincoln
Director of digital student life Tom Wright tells PublicTechnology about how the university’s approach to social media is led by students
How Skype is ending isolation for NHS staff in Wales
After piloting the technology for non-clinical use, Gill Hitchcock reports on how primary care managers in south Wales are looking to overcome confidentiality issues to explore its potential for GP consultations
A Closer Look – assessing a mixed first year for the Government Transformation Strategy
Rob Driver of techUK looks at the big questions facing the government as it approaches the halfway point of its big-ticket digital and data plan
DVSA drives digital transformation to keep citizens and staff on the road
The Driver and Vehicle Standards Agency’s digital chief James Munson tells PublicTechnology about the organisation’s investments in people, technology, and a wide range of new services – and why that will not include an online theory test
GDPR: how did we get here, and what on earth happens next?
We are now, at last, all living in a GDPR world. PublicTechnology asks what – if anything – that means, and looks back on the journey we took to get here
How digital therapy is helping NHS patients in Lincolnshire
The head of Lincolnshire's steps2change service tells PublicTechnology about its use of online CBT and how the digital therapy landscape might evolve
The library where councils can borrow the building blocks of a ‘Lego’ government
A number of large local authorities have already signed up to a new library for sharing service-design templates. PublicTechnology finds out more
Interview: Police ICT CEO on his drive for savings and standards
Recently appointed boss Ian Bell discusses his mission to ‘repair trust’ in the company while helping forces get the most out of technology
Voice activation, service transformation, and deliberately delayed mortgages – six things we learned at Sprint 18
The relaunched annual GDS event shone a light on the government’s key digital-transformation strategies and initiatives for the coming months and years. PublicTechnology went along to find out more
Using IT to unblock beds in Kent
Kent County Council’s care leaders tell Gill Hitchcock about the IT system which flags pressures on services, identifies spare capacity, and helps avoid a crisis
'Now, 65p of every pound we spend is invested back into Manchester'
Manchester City Council's CIO Bob Brown talks to PublicTechnology about the authority's transformation agenda and how it is ensuring the money it spends on IT goes back into the city
Why cloud is no longer ‘a dirty word in policing’
Senior officers discuss how cloud and digital technologies are helping law enforcement do their job