‘We do not want it to be a hardship to contact us’ – how HMRC hopes to use AI and analytics to transform customer service

PublicTechnology talks to chief digital product officer Sarah McMann, who discusses the burgeoning use of

Scotland’s Health and Social Care Data Strategy: Power to the people

Two digital and data leaders tell PublicTechnology about the challenges and priorities in driving the

Government CTO interview: ‘Technologists have a duty to explain tech – and have not always done a great job’

PublicTechnology talks to Whitehall’s recently appointed chief technology officer David Knott about tackling legacy IT,

Surprising sources for skills and 10,000 problem passwords – eight things we learned at PT Cyber Security Conference

More than 100 delegates gathered at our annual event last week to discuss how the

How GovAssure is bringing ‘rigour and objectivity’ to departments’ cyber credentials

New regime of independent audits launched recently and – ahead of her appearance at the

Digital Leaders’ Download: Ex-HMPPS leader Farrar on how technology was crucial in helping prisons’ pandemic response

In the first of a series of interviews with government’s biggest figures, PublicTechnology and CDDO

Interview: CDDO chief Lee Devlin on the ‘move from being disruptive to collaborative’

In the first of a series of exclusive interviews, the head of government’s ‘Digital HQ’ talks

CCS defends Digital Marketplace closure and pledges to ‘reinstate transparency’

Suppliers and former officials have lamented the decision but procurement agency claims outgoing platform could

‘Challenge and support’ – how the DVLA’s outgoing chair has helped drive digital transformation

Lesley Cowley arrived at the government agency after leading the UK’s internet domain registry, and

Data delays, mice mix-ups and septuagenarian software skills – eight things we learned at PublicTechnology Live

As PublicTechnology gathered its audience for our annual summit, senior digital leaders from across the
Will Joss at PublicTechnology Live 2023

AI, blockchain and quantum lead emerging-tech agenda as government aims to expand on ‘pockets of progress’

CDDO head of strategy points to challenges and opportunities created by next-generation technologies

‘DWP is moving away from seeing someone as a benefit recipient – and asking how we can respond to their circumstances’

Before appearing at PublicTechnology Live next week, digital delivery director Helen Roberts tells us about the department’s

“We never use the word ‘digital’” – inside the Welsh public sector’s design doctrine

Ahead of speaking at PublicTechnology Live, Jo Goodwin discusses how the Centre for Digital Public Services

PublicTechnology’s biggest stories of the year

A reminder of the shocks, scandals and success stories that shaped the world of government

Valuable advice – inside the Government Office for Technology Transfer

The newly established GOTT aims to help agencies realise the value of their assets. Its

Common complaints – why the ICO is considering revamping FOI casework

A ‘perfect storm’ of factors helped create a significant backlog of information-access complaints – but
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