DWP hopes tuned-up online service will speed up applications for disabled in-work support benefit

Minister claims that department is gathering info on improved digital tool for processing Access to Work applications, which it hopes will provide claimants with a quicker and more straightforward procedure

The Department for Work and Pensions has made upgrades to the online process through which disabled people can apply for financial support to help get into or remain in work.

Improvements to digital claims for Access to Work support were made during the closing months of last year, according to Mims Davies, minister for disabled people, health and work. The DWP will keep an eye on the impact of the amended platform and hopes it will speed up processing times and reduce potential snags encountered on the way, she said.

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“The Access to Work team have introduced an improved online application service within the last quarter of 2023,” the minister added. “Within the improved application there are more detailed questions on conditions and needs. It is envisioned that processing times may decrease due to the reduction in queries made on applications. We are still gathering data on the improved digital service for evaluation.”

Access to Work offers support including grants to help fund practical adjustments to help citizens with physical or mental health conditions perform their job, as well as apply for roles and attend interviews. The support scheme also offers assistance to help people manage the impact of work on their mental health.

Grants can be awarded for tools such as assistive technology, adaptations to workspaces or vehicles, interpreters or other in-person support, and travel costs.

Davies was responding to a written parliamentary question from Labour MP Stephen Timms.

Sam Trendall

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