Department embarks upon drive to deliver 250 digital services in a more ‘joined-up way’
The Department for Education is seeking a supplier partner that can help it more closely align as many as 250 digital services as part of a process of “transforming from a policy to a delivery department”.
The department wishes to work with a commercial partner to explore “how DfE should present digital service user journeys and content online”.
Following a mapping exercise conducted in 2017, the department has identified 250 digital services across 60 service lines that it wishes to deliver in a more cohesive way.
It said: “DfE now wants to strategically align our user journeys across the government digital estate – including content and digital services – to provide a better experience for our users and to improve join-up across our various departmental responsibilities, in line with the Secretary of State’s digital ambition.”
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In the coming months, the department and its chosen supplier will work together to examine “users’ needs for accessing DfE content and services [and] how users interact with the brands that DfE’s domains provide, and how they might interact with new brands in future”.
The DfE also wishes to engage with its commercial partner in “co-design exercises to prototype and test new ways in which users could access DfE content and services in a joined-up way”.
The department has issued a contract notice via the Digital Marketplace seeking a supplier to help deliver a two-month discovery process on a £160,000 contract. If all goes well, a £400,000 four-month deal to fulfil the alpha phase will follow.
Bids are open until 17 January, with a contract scheduled to commence on 11 February. Work will primarily take place at DfE’s London headquarters, with the chosen supplier working alongside “a small team of civil servants”.