Julie Lennard discusses how the government agency managed a full plate of projects in 2018
Credit: DVLA
The annual perm secs round-up published by PublicTechnology sister publication Civil Service World sees Whitehall’s senior leaders open up on their biggest challenges and opportunities – as well as their thoughts on how best to mark the festive season. Here Julie Lennard (pictured above), chief executive of the Driver and Vehicle Licensing Agency discusses the challenges of data protection while managing Brexit and transformation work.
What was your highlight of 2018?
For the first time in 2018 we completed one billion transactions, with 90% of those online. It has been a real highlight to see first-hand the many examples of great work the teams do across the organisation to continually improve all of our services. We deal with many millions of customers every year online and via other channels, and have a 91% satisfaction rate, so we’re clearly on the right track!
What was the hardest part of being a leader in 2018?
The introduction of the General Data Protection Regulation in May required a great deal of planning. As the record keeper for more 85 million vehicle and driver records, we take our responsibility to protect information extremely seriously. Ensuring we were ready from day one was a priority and the preparation that went into this across the organisation was a great example of a virtual team coming together.
What are the main challenges facing your department in the coming year?
Clearly, finalising our preparations for the UK’s exit from the EU will take a lot of focus. At the same time, we’ll continue delivering on the transformation of our digital services and IT network, which is both exciting and challenging. Our strategy is long term and at a significant scale, to ensure our services are the best they can be. While we already provide a number of award-winning online services, we still have further to go in transforming the underlying technology that drives them, which will enable us to do even more. Our transformation isn’t just about digital services, however. It’s a business transformation that will impact on our customers and our staff, so making sure that people are at the centre of our change programme is key for us.
Which celebrity or historical figure would you choose to turn on the Christmas lights in your town, and why?
If choosing a historical figure to turn on the lights in Swansea, it would have to be Nye Bevan in this year of the 70th anniversary of the NHS.
mexican pharmaceuticals online: mexican drugstore online – buying prescription drugs in mexico online
https://cytpharm.com/# purchase cytotec
where can i buy prednisone without prescription
https://dappharm.com/# Priligy tablets
how much is prednisone 5mg
http://kamapharm.com/# super kamagra
apo prednisone
https://kamapharm.com/# Kamagra 100mg
prednisone buy
https://cytpharm.com/# CytPharm
no prescription online prednisone
https://semapharm24.shop/# Sema Pharm 24
prednisone 50 mg for sale
http://cytpharm.com/# buy cytotec online
non prescription prednisone 20mg
https://kamapharm.com/# cheap kamagra
buy prednisone mexico
https://cytpharm.shop/# buy cytotec online
how to get prednisone without a prescription
https://kamapharm.com/# Kamagra tablets
prednisone 10mg buy online
https://semapharm24.com/# cheap semaglutide pills
prednisone daily
https://dappharm.shop/# buy dapoxetine online
prednisone 1 tablet
http://semapharm24.com/# generic rybelsus tabs
prednisone 5 50mg tablet price
https://dappharm.com/# cheap priligy
prednisone tablets 2.5 mg
https://farmaprodotti.com/# Farmacie on line spedizione gratuita
п»їFarmacia online migliore
http://farmaprodotti.com/# farmacia online
Farmacie on line spedizione gratuita
https://farmatadalitaly.shop/# farmaci senza ricetta elenco
acquisto farmaci con ricetta
https://farmasilditaly.shop/# viagra online spedizione gratuita
acquistare farmaci senza ricetta
farmacie online sicure: Farma Prodotti – Farmacie online sicure
comprare farmaci online all’estero
п»їFarmacia online migliore: top farmacia online – farmaci senza ricetta elenco
Farmacie on line spedizione gratuita https://farmaprodotti.com/# farmacia online
migliori farmacie online 2024
https://taya777.icu/# Gambling can be a social activity here.
Many casinos provide shuttle services for guests.
Casinos offer delicious dining options on-site. https://jugabet.xyz/# Las mГЎquinas tragamonedas tienen temГЎticas diversas.
Gambling regulations are strictly enforced in casinos.: phmacao club – phmacao club
http://taya777.icu/# Game rules can vary between casinos.
Casino visits are a popular tourist attraction.
Las mГЎquinas tragamonedas tienen temГЎticas diversas.: winchile.pro – win chile
The gaming floors are always bustling with excitement. https://jugabet.xyz/# Los pagos son rГЎpidos y seguros.
http://winchile.pro/# Los casinos organizan noches de trivia divertidas.
The gaming floors are always bustling with excitement.
Slot machines feature various exciting themes.: phmacao – phmacao
Gaming regulations are overseen by PAGCOR.: taya777.icu – taya777 register login
https://phmacao.life/# The casino experience is memorable and unique.
Players enjoy a variety of table games.
Gambling regulations are strictly enforced in casinos. http://phtaya.tech/# A variety of gaming options cater to everyone.
Live dealer games enhance the casino experience.: phtaya casino – phtaya
http://phmacao.life/# Entertainment shows are common in casinos.
Players must be at least 21 years old.
The casino atmosphere is thrilling and energetic. https://phtaya.tech/# Slot machines attract players with big jackpots.
https://phtaya.tech/# Players must be at least 21 years old.
Responsible gaming initiatives are promoted actively.
Cashless gaming options are becoming popular.: phmacao com login – phmacao casino
Visitors come from around the world to play. http://phtaya.tech/# Players enjoy both fun and excitement in casinos.
Players enjoy both fun and excitement in casinos.: phmacao club – phmacao casino
http://taya777.icu/# Most casinos offer convenient transportation options.
Some casinos feature themed gaming areas.
Los bonos de bienvenida son generosos.: jugabet chile – jugabet casino
https://jugabet.xyz/# Las redes sociales promocionan eventos de casinos.
Many casinos have beautiful ocean views.
Gaming regulations are overseen by PAGCOR. https://winchile.pro/# La mГєsica acompaГ±a la experiencia de juego.
Slot machines attract players with big jackpots.: phtaya – phtaya.tech
Poker rooms host exciting tournaments regularly.: taya777 – taya777
http://taya777.icu/# Slot machines attract players with big jackpots.
Many casinos provide shuttle services for guests.
Casino visits are a popular tourist attraction. https://phtaya.tech/# High rollers receive exclusive treatment and bonuses.
Muchos casinos ofrecen restaurantes y bares.: jugabet chile – jugabet casino
http://phtaya.tech/# Live dealer games enhance the casino experience.
Gaming regulations are overseen by PAGCOR.
The Philippines has a vibrant nightlife scene. http://taya365.art/# Cashless gaming options are becoming popular.
Casinos offer delicious dining options on-site.: taya365 – taya365.art
https://phtaya.tech/# High rollers receive exclusive treatment and bonuses.
A variety of gaming options cater to everyone.
Los jugadores deben conocer las reglas.: winchile.pro – win chile
Casino visits are a popular tourist attraction. https://taya777.icu/# Casinos often host special holiday promotions.
Los torneos de poker generan gran interГ©s.: winchile.pro – win chile
http://taya365.art/# The casino scene is constantly evolving.
The casino industry supports local economies significantly.
Most casinos offer convenient transportation options.: phmacao com – phmacao.life
http://phtaya.tech/# Casinos offer delicious dining options on-site.
Live dealer games enhance the casino experience.
The ambiance is designed to excite players.: taya365 com login – taya365 login
https://jugabet.xyz/# La seguridad es prioridad en los casinos.
The Philippines has a vibrant nightlife scene.
The gaming floors are always bustling with excitement. http://taya777.icu/# Live dealer games enhance the casino experience.
Live music events often accompany gaming nights.: taya777 register login – taya777 login
http://jugabet.xyz/# Los casinos garantizan una experiencia de calidad.
Manila is home to many large casinos.
Players can enjoy high-stakes betting options.: taya365 com login – taya365 login
http://taya365.art/# Poker rooms host exciting tournaments regularly.
Visitors come from around the world to play.
https://taya777.icu/# Players often share tips and strategies.
Many casinos provide shuttle services for guests.
phmacao phmacao casino Players enjoy both fun and excitement in casinos.
The gaming floors are always bustling with excitement.: phmacao casino – phmacao com login
https://taya365.art/# Many casinos host charity events and fundraisers.
Casinos offer delicious dining options on-site.
https://taya777.icu/# Online gaming is also growing in popularity.
Manila is home to many large casinos.
Los jugadores deben jugar con responsabilidad.: jugabet chile – jugabet.xyz
Resorts provide both gaming and relaxation options.: taya777 login – taya777.icu
http://jugabet.xyz/# Las redes sociales promocionan eventos de casinos.
The casino industry supports local economies significantly.
Players must be at least 21 years old.: phmacao – phmacao.life
Gaming regulations are overseen by PAGCOR.: phmacao.life – phmacao com
Security measures ensure a safe environment. https://taya365.art/# Visitors come from around the world to play.
Los jugadores pueden disfrutar desde casa.: win chile – win chile
The casino experience is memorable and unique.: taya777 login – taya777
http://taya365.art/# Gambling regulations are strictly enforced in casinos.
The casino atmosphere is thrilling and energetic.
The Philippines has a vibrant nightlife scene.: taya365 com login – taya365.art
High rollers receive exclusive treatment and bonuses. https://winchile.pro/# Los torneos de poker generan gran interГ©s.
Gambling can be a social activity here.: taya777 app – taya777 register login
Players enjoy both fun and excitement in casinos.: phmacao com login – phmacao.life
http://taya365.art/# Visitors come from around the world to play.
Live dealer games enhance the casino experience.
Las reservas en lГnea son fГЎciles y rГЎpidas.: winchile casino – winchile.pro
Muchos casinos ofrecen restaurantes y bares.: jugabet chile – jugabet
mexican drugstore online: mexican border pharmacies shipping to usa – п»їbest mexican online pharmacies
online pharmacy no prescription needed https://easycanadianpharm.com/# canadian mail order pharmacy
canadian pharmacy coupon https://familypharmacy.company/# Best online pharmacy
xxl mexican pharm: purple pharmacy mexico price list – xxl mexican pharm
mexican pharmaceuticals online: mexican online pharmacies prescription drugs – mexican border pharmacies shipping to usa
best online pharmacy no prescription http://easycanadianpharm.com/# canada pharmacy online
pharmacy discount coupons https://easycanadianpharm.shop/# easy canadian pharm
online pharmacy discount code: canada pharmacy not requiring prescription – family pharmacy
canadian pharmacy without prescription https://xxlmexicanpharm.shop/# mexico drug stores pharmacies
prescription free canadian pharmacy http://discountdrugmart.pro/# drug mart
discount drug mart discount drug mart discount drugs
online pharmacy discount code http://megaindiapharm.com/# indian pharmacy paypal
discount drugs: canadian pharmacies not requiring prescription – drugmart
online pharmacy no prescription https://xxlmexicanpharm.com/# xxl mexican pharm
Online pharmacy USA: Cheapest online pharmacy – family pharmacy
prescription free canadian pharmacy https://easycanadianpharm.com/# canadian pharmacies online
easy canadian pharm canadian pharmacy uk delivery canada pharmacy
discount drug mart pharmacy: drug mart – drug mart
rx pharmacy no prescription https://easycanadianpharm.shop/# cheap canadian pharmacy
discount drugs: discount drugs – discount drug mart
legit non prescription pharmacies https://easycanadianpharm.com/# easy canadian pharm
buying prescription drugs from canada http://easycanadianpharm.com/# easy canadian pharm
easy canadian pharm: easy canadian pharm – easy canadian pharm
MegaIndiaPharm: Mega India Pharm – indian pharmacy
best online pharmacy no prescription https://megaindiapharm.shop/# Mega India Pharm
canadian pharmacy coupon https://discountdrugmart.pro/# discount drug mart pharmacy
canadian pharmacy world coupon code https://familypharmacy.company/# Best online pharmacy
best india pharmacy: reputable indian pharmacies – online pharmacy india
cheapest pharmacy for prescription drugs https://xxlmexicanpharm.com/# mexican online pharmacies prescription drugs
pharmacy online 365 discount code https://easycanadianpharm.com/# ed drugs online from canada
Online pharmacy USA: family pharmacy – online pharmacy delivery usa
non prescription medicine pharmacy http://megaindiapharm.com/# top 10 pharmacies in india
legit non prescription pharmacies https://megaindiapharm.com/# MegaIndiaPharm
discount drug pharmacy: discount drug pharmacy – drugmart
canada pharmacy not requiring prescription http://familypharmacy.company/# online pharmacy delivery usa
online pharmacy prescription https://xxlmexicanpharm.shop/# medicine in mexico pharmacies
pharmacy online 365 discount code https://easycanadianpharm.com/# certified canadian international pharmacy
online canadian pharmacy coupon canadian pharmacy world coupon drug mart
easy canadian pharm: easy canadian pharm – best canadian pharmacy online
cheapest pharmacy for prescriptions without insurance http://easycanadianpharm.com/# trustworthy canadian pharmacy
best no prescription pharmacy https://discountdrugmart.pro/# drugmart
Mega India Pharm: indian pharmacy paypal – MegaIndiaPharm
indian pharmacy: Mega India Pharm – online pharmacy india
legit non prescription pharmacies https://easycanadianpharm.com/# canadian pharmacy world reviews
no prescription required pharmacy https://discountdrugmart.pro/# discount drug mart
canadian pharmacy discount coupon http://xxlmexicanpharm.com/# xxl mexican pharm