GDS plans overhaul of content operating model

Written by Rebecca Hill on 25 July 2016 in News
News

The Government Digital Service is updating its content operating model and plans to rollout the new version as early as April 2017.

GDS is developing a new content operating model in collaboration with departments and stakeholders - Photo credit: Flickr, Jennifer Morrow

The existing model was established in 2011, and the GDS needs to review and update it before work can be done to streamline and reduce content across GOV.UK.

The head of GOV.UK, Neil Williams, said that the GDS was “thoroughly re-examining” how it worked with different departments to design, maintain and improve content on GOV.UK with users in mind.

He said that around 2,500 new pages are added to GOV.UK each month, with existing pages “seldom if ever updated”.


Related content

GDS chief: We're trying to shake our 'arrogant' image
GDS updates code of practice for government digital projects


Although the GDS has made sure content is co-located on the system, Williams said that content was “not yet coherent and the stock remains too large”.

This makes it hard for users to find what they need, he said, and the GDS wants to reduce the volume of content, group it around users’ needs and change it so it was easier to understand and use.

In order to do this, the GDS first has to refresh the operating model, and Williams has set out the four project phases in a blogpost.

The first two phases – discovery and definition – should be complete by this autumn, Williams said.

They involved gathering and summarising qualitative and quantitative information about the current model, its problems and how the affect end users, and then presenting it to stakeholders for discussion.

Following this, the GDS team will design a new publishing model that address those problems, as well as looking at the publishing models of other sites and organisations. It will also look at the governance, workflow and capability needed for content creation and ongoing maintenance.

This will involve working with departments and agencies to design and trial aspects of the new model.

After this, the GDS team will create a document proposing the new publishing model, along with recommendations for departments to implement the model.

Williams said that the last two phases would begin in late 2016 or early 2017, with early adopters developing the roadmap for rollout from April 2017. The GDS hopes to have the final documentation for all departments ready for the 2017-18 financial year.

He added that the GDS was in discussions with some departments and agencies already, but that others could get in touch with the team if they wanted to be involved in shaping the work. 

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Comments

Paul Cook (not verified)

Submitted on 17 August, 2016 - 09:12
I lead on Content and Channels for an NDPB and we are designing a new process for content creation, is there anyway of getting involved in the project to refresh the GDS operating model. Grateful for any contacts or advice.

Related Articles

The biggest government tech stories of 2019 – part two
31 December 2019

Completing our 2019 round-up with the rundown of the five biggest stories of the year

Data must be treated as a national asset
10 January 2020

An information monopoly is a danger that must be taken seriously, argues Simon Hansford of UKCloud

Cummings' Whitehall transformation must put people at the centre of policy and delivery
19 December 2019

Any government reform must empower policymakers to consider the needs of both citizens and their digital colleagues, according to Sam Menter of Mace&Menter

Ministerial responsibility for GDS changes hands again
17 December 2019

Jeremy Quin looks set to take oversight of digital agency as Simon Hart is made secretary of state for Wales

Related Sponsored Articles

Was legendary grand master Yoda using red teaming to evaluate all his defences?
17 December 2019

Take away all the boundaries in security testing, and protect your organisation from the dark side, with red teaming to evaluate your defences and expect the unexpected - BT explains how 

Three best-practice measures in the event of a data breach
3 December 2019

To have the best chance of an effective response and a full recovery, organisations should have a robust incident response strategy in place, says BT 

How to take control of your network
26 November 2019

We hear from BT about why delivering a great customer experience depends on your network visibility