Bristol council to build complaints and FOI system

Written by Sam Trendall on 11 September 2018 in News
News

Local authority needs new platform in light of ‘more types of complaints’

Credit: Anthony Devlin/PA

Bristol City Council is looking to spend £500,000 on the construction of a case-management system new system for complaints, feedback, and freedom of information requests.

The authority said that it needs to build a new platform in light of “more types of complaints and enquiries needing to be captured”. The tool will also handle enquiries for councillors, and requests from citizens to access personal data held by the council.

The council has decided that the best option is to build a new system from scratch, rather than develop existing tools.


Related content


“Bristol City Council have appraised and determined that the most efficient option is to scope a new service from the ground up, to not only support their current requirements, but deliver a resultant future-proofed contract able to cater for changes to technology whilst ensuring future releases and developments can seamlessly interoperate with other relevant Bristol City Council IT systems.”

The authority has issued a contract notice, seeking bidders for a three-year deal worth an estimated £500,000 and due to commence on 1 May 2019. Bidding is open until 8 October.

About the author

Sam Trendall is editor of PublicTechnology

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Are government's major tech projects on track?
20 September 2019

The annual report on the Government Major Projects Portfolio includes assessments of a range of big-ticket IT initiatives. We take a closer look at three experiencing differing fortunes

Government to investigate how local authorities use PSN
16 September 2019

Research will support ongoing efforts to drive migration away from legacy network

Full fibre goes live in the Outer Hebrides
3 September 2019

Rollout will provide five hundredfold boost in connection speeds for residents of Grimsay and Great Bernera

Related Sponsored Articles

The age of virtualisation
17 September 2019

After more than 20 years of stability, networks are going through a period of dramatic transformation. BT looks beyond the hype at the real benefits of virtualisation.

Digital Transformation: Connecting and protecting with perfect predictability
10 September 2019

How can you stay ahead in the fast-paced world of digital technology? BT describes how it's a matter of focus... 

How to stay ahead of a changing threat landscape
3 September 2019

The security threat landscape is confusing and changing rapidly – there’s so much out there, how do you understand where the true risks are? BT offers insight from their own experience

The cyber security skills challenge: Hiring for tomorrow
27 August 2019

Organisations must alter their approach to cyber security recruitment in order to combat the global shortage of security professionals, writes BT