Amazon Alexa to offer NHS health advice

Written by Sam Trendall on 10 July 2019 in News
News

Health service agrees partnership with tech giant

Credit: PA

Patients are now able to access NHS health advice via the voice recognition technology of Amazon Alexa.

The health service has agreed a partnership with the tech giant in which Amazon’s algorithms can process information from the NHS website and respond with answers to people’s health queries. Example questions cited include “how do I treat a migraine?”,  and “what are the symptoms of chickenpox?”.

The government claims that the use of the technology will “reduce the pressure on the NHS and GPs” by providing citizens with helpful information on the most common illnesses and health concerns. It will also benefit blind people, the elderly, and others who have difficulties in accessing the internet using a PC or mobile device, according to the government.


Related content


Health secretary Matt Hancock said: “We want to empower every patient to take better control of their healthcare and technology like this is a great example of how people can access reliable, world-leading NHS advice from the comfort of their home, reducing the pressure on our hardworking GPs and pharmacists.”

Matthew Gould, chief executive of NHSX, added: “The public need to be able to get reliable information about their health easily and in ways they actually use. By working closely with Amazon and other tech companies, big and small, we can ensure that the millions of users looking for health information every day can get simple, validated advice at the touch of a button or voice command.”

About the author

Sam Trendall is editor of PublicTechnology

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

One in four Scots unwilling to use digital means for health consultations
6 September 2019

Although most Scottish citizens believe IoT and smart technology will improve healthcare delivery, many do not want to use bots, conferencing, or web chat

How online triage is transforming access to NHS GPs in east London
3 September 2019

Digital-first appointments are delivering the biggest improvement in access to GPs for 10 years, Stratford medical director Dr Bhupinder Kohli tells Gill Hitchcock

East Midlands NHS trusts trial AI for cancer screening
23 August 2019

Hospital trusts in Lincolnshire and Nottingham to examine potential of using software tools to review mammograms

Related Sponsored Articles

The age of virtualisation
17 September 2019

After more than 20 years of stability, networks are going through a period of dramatic transformation. BT looks beyond the hype at the real benefits of virtualisation.

Digital Transformation: Connecting and protecting with perfect predictability
10 September 2019

How can you stay ahead in the fast-paced world of digital technology? BT describes how it's a matter of focus... 

How to stay ahead of a changing threat landscape
3 September 2019

The security threat landscape is confusing and changing rapidly – there’s so much out there, how do you understand where the true risks are? BT offers insight from their own experience

The cyber security skills challenge: Hiring for tomorrow
27 August 2019

Organisations must alter their approach to cyber security recruitment in order to combat the global shortage of security professionals, writes BT