In this piece for PublicTechnology, Yvonne Gallagher, director of the National Audit Office’s Digital Insights team, discusses the NAO’s new advice for senior leaders wishing to oversee successful tech transformation
The NAO’s work over the last decade has shown that government’s attempts at digital transformation have had mixed success. We have seen programmes derailed from the outset through attempting excessive scopes and trying to deliver to impossible budgets and timescales.
Recognising that digital transformation is one of the hardest but most-needed changes facing government today, the NAO has published Digital transformation in government, a new guide for senior leaders. This aims to help by setting out important questions that organisations need to consider when embarking on major digital change.
It is important to say that we’re looking to shine a light on the considerations that need to be addressed upfront as this is where the problems often begin.
“Transformation requires that business leaders in government demonstrate the digital fluency necessary to make the best choices and understand the consequences of their decisions”
In our digital work we are not just commenting on generic project issues. In business transformation, the intangible nature of digital change and use of new technology can lead non-specialists to believe that digital change is simpler and more straightforward than it is.
With this in mind, we group our questions into three overall themes which contain areas to probe further.
Do you understand the constraints of the existing environment? For example:
• Has the scope and impact of the digital transformation been reviewed, including the legacy systems and data on which it is based?
• Has the impact of legacy systems and data been factored in and is their remediation funded?
Have you underestimated the scope of early work required? For example:
• Do senior leaders understand the scale and depth of what is proposed?
• Have existing baseline costs been presented fully and maintenance costs included, to help determine where priorities should be in terms of efficiency gains?
• Are key business decisions taken ahead of technology design and development, and have business and technology requirements been fully considered before signing binding commercial contracts?
Do you have the right skills and leadership? For example:
• Do senior leaders have the required level of expertise and experience for the initiative they intend to lead?
• Has the organisation set out clearly the minimum capability required for digital change programmes in terms of the time made available, levels of training, resource numbers and the quality of people assigned?
One of our key messages is that government is not a greenfield site and it is important for senior decision-makers to understand the constraints of the existing environment. Government still has many ageing or inflexible services that constrain the ability to deliver business change and exploit opportunities for innovation. We have also seen a historic tendency not to regard maintenance of legacy systems as a priority, as illustrated in our report on Modernising Defra’s ageing digital services. The result is that addressing the gap between the present state of business operations and the desired future state is often too great to be realistically attempted in a single bound.
But legacy does not have to be unsupported to be an obstacle to digital transformation.
Take the example of HMRC’s Making Tax Digital programme which we cited in our guide. While its system for income tax self-assessment is not at the end of its life, HMRC realised as the programme progressed that it could not build Making Tax Digital on its legacy systems and so this element is being built on its new tax management platform.
These examples show that the success of transformation requires that business leaders in government demonstrate the digital fluency necessary to make the best choices and understand the consequences of their decisions. We hope our guide helps those who are tasked with overseeing large-scale digital change to understand more clearly the core issues to be addressed and pitfalls to avoid.
Yvonne Gallagher, is director of the National Audit Office’s Digital Insights team
Elevate Your Wardrobe with Bragle Sweaters – Experience unparalleled opulence with Bragle’s luxury sweaters—the perfect blend of warmth and sophistication. Crafted from high-quality materials like cashmere and merino wool, each design exudes sophisticated style for those with a taste for upscale clothing. From traditional designs to contemporary elegance, Bragle sweaters transition seamlessly from casual to formal, keeping you warm and uncompromisingly elegant. Visit **Bragle.com** to view the full range and embrace the ultimate in luxury.
Pornstar
Pornstar
Sex
https://download-install.com/tag/네이트온20기업사용
https://mrdeeply.tistory.com/595
대전세븐나이트
https://new-software.download/windows/winrar/
https://kakaotaxi.dasgno.com/page/5
청도페이스라인출장
What i don’t understood is actually how you’re not really much more well-liked than you may be now. You’re so intelligent. You realize therefore considerably relating to this subject, made me personally consider it from a lot of varied angles. Its like men and women aren’t fascinated unless it is one thing to accomplish with Lady gaga! Your own stuffs great. Always maintain it up!
I have been browsing on-line more than three hours these days, but I by no means discovered any interesting article like yours. It is beautiful price sufficient for me. In my view, if all site owners and bloggers made just right content as you did, the net will be a lot more useful than ever before.
Some tips i have observed in terms of computer memory is there are specs such as SDRAM, DDR and so on, that must match up the technical specs of the mother board. If the personal computer’s motherboard is kind of current while there are no computer OS issues, replacing the storage space literally takes under sixty minutes. It’s on the list of easiest laptop or computer upgrade techniques one can imagine. Thanks for discussing your ideas.
벼룩시장 신문그대로보기 (구인구직, 부동산) 벼룩시장 신문그대로보기 바로가기 그리고 지역별 벼룩시장 종이신문그대로보기 방법 (구인구직, 부동산) 알아볼게요. 교차로신문 같이 벼룩시장은 지역별 일자리, 구인구직, 부동산 등 다양한 정보를 제공해요. 교차로신문그대로보기 바로가기는 아래에서 확인하고, 오늘은 벼룩시장 신문그대로보기 바로가기 그리고 사용법 섹스카지노사이트
My wife and i were now fulfilled Chris could conclude his research through the precious recommendations he grabbed from your very own web page. It is now and again perplexing just to continually be giving away facts that many other folks could have been selling. And we remember we’ve got the writer to be grateful to because of that. The specific illustrations you have made, the simple site navigation, the relationships you will make it possible to promote – it is most incredible, and it’s assisting our son in addition to our family understand this content is cool, which is pretty vital. Many thanks for all!
An attention-grabbing discussion is value comment. I think that it is best to write extra on this matter, it may not be a taboo topic however usually individuals are not enough to talk on such topics. To the next. Cheers
Throughout the awesome pattern of things you actually secure a B- for hard work. Where exactly you lost me ended up being in all the details. You know, they say, the devil is in the details… And that could not be much more correct here. Having said that, permit me tell you just what exactly did work. The writing can be very powerful and that is probably why I am taking an effort to comment. I do not make it a regular habit of doing that. Second, despite the fact that I can see a leaps in reasoning you make, I am definitely not confident of exactly how you appear to unite your ideas that produce the actual final result. For now I will, no doubt yield to your position but wish in the near future you actually connect the facts much better.
Someone essentially help to make seriously articles I would state. This is the very first time I frequented your website page and thus far? I amazed with the research you made to make this particular publish extraordinary. Magnificent job!
https://klero.tistory.com/tag/adobe20photoshop20down
Excellent read, I just passed this onto a colleague who was doing some research on that. And he just bought me lunch as I found it for him smile Thus let me rephrase that: Thank you for lunch!
This is very interesting, You are a very skilled blogger. I’ve joined your rss feed and look forward to seeking more of your excellent post. Also, I have shared your web site in my social networks!
https://itgunza.com/3457
Nice blog! Is your theme custom made or did you download it from somewhere? A design like yours with a few simple adjustements would really make my blog jump out. Please let me know where you got your design. Appreciate it
https://blog.naver.com/combine8589/223743339311
I would like to express my appreciation to this writer for bailing me out of this type of trouble. Just after searching through the world-wide-web and finding thoughts that were not productive, I figured my life was gone. Living without the presence of strategies to the issues you’ve resolved by way of the blog post is a serious case, as well as the kind that might have adversely damaged my career if I had not encountered your web site. Your good ability and kindness in controlling every part was invaluable. I’m not sure what I would’ve done if I hadn’t come upon such a solution like this. It’s possible to at this time look forward to my future. Thank you very much for your professional and results-oriented help. I will not be reluctant to suggest your web page to any individual who would like care about this issue.
excellent points altogether, you simply gained a new reader. What would you suggest about your post that you made a few days ago? Any positive?
The articles you write help me a lot and I like the topic
Thank you for your articles. I find them very helpful. Could you help me with something?
You made some first rate factors there. I appeared on the web for the difficulty and found most individuals will associate with with your website.