Disaggregation work continues but CGI’s dominance is disrupted only by a fellow outsourcing giant

The Crown Prosecution Service has used the Technology Services 2 framework to award IT outsourcing giant Wipro a £4.7m contract to provide end-user computing services for up to five years.

The deal to support CPS’s fleet of PCs, laptops, and tablets runs for three years, with two optional one-year extensions. It came into effect on 13 April, according to a newly published contract notice. 

CPS is in the process of disaggregating a long-term outsourced ICT engagement with global systems integrator CGI. The public prosecutor has worked with the Canadian company since 2001 and, in April last year, the two parties agreed a £24m two-year extension to their COMPASS contract. 

“This additional two years gives the department the opportunity to deliver outcomes promised in its digital strategy, and complete the disaggregation and re-contracting of services to replace the existing outsourced contract whilst maintaining services,” CPS said at the time. “During the disaggregation period, and in accordance with central policy, the department expects to pursue new contracts with suppliers under existing centrally negotiated frameworks and, as a result, there is unlikely to be a call for services via open competition.”

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In April 2017 CPS said that, over the coming 12 months, it expected to use frameworks to tender for three types of technology service: applications and hosting; end-user device maintenance; and service-desk provision.

CGI won the applications and hosting deal – a four-year contract worth an additional £19.3m – in November last year. The deal was contracted via the now-defunct Technology Services framework, shortly before its closure.

But, following the award of the end-user computing deal, CGI’s dominance has now been broken by India-based rival Wipro, which triumphed in a tender exercise conducted via lot 3a of the £3bn Technology Services 2 framework that was introduced in September 2017.

This lot, which covers end-user computing services, contains 104 companies – including CGI – and features a range of large global players competing against UK-based SMEs.

Headquartered in Bengaluru, Wipro turned over about £6bn in its most recent fiscal year. The company was founded in 1945 and employs more than 160,000 people worldwide, including staff at six UK offices in Hemel Hempstead, Reading, East Kilbride, Aberdeen, and London, where it has two.