Digital transformation reaches the parish council

Some 42.6% of all domains are now owned by the lowest rung of government. PublicTechnology examines the data to find out what else is new – and what has disappeared from view – in a busy year of comings and goings for government websites

Local councils that have launched new sites in the last year
Acaster Malbis

Aiskew and Leeming Bar Parish Council

Amotherby Parish Council

Appleton Roebuck and Acaster Selby Parish Council

Ashbourne Town Council

Aspatria Town Council

Barnoldswick Town Council

Bewerley Parish Council

Biddenham Parish Council

Bilbrook Parish Council

Birchington-on-Sea Parish Council

Bletchley and Fenny Stratford Town Council

Bridgwater Without Parish Council

Brinkworth Parish Council

Central Swindon North Parish Council

Chelsham and Farleigh Parish Council

Chiseldon Parish Council

Claybrooke Magna Parish Council

Clophill Parish Council

Cold Higham Parish Council

Cricklade Town Council

Denham Parish Council

Dummer Parish Council

Ellesmere Rural Parish Council

Exminster Parish Council

Exning Parish Council

Georgeham Parish Council

Hackleton Parish Council

Hardingstone Parish Council

Hawkinge Town Council

High Halstow Parish Council

Holbeton Parish Council

Hound Parish Council

Hunstanton Town Council

Hythe Town Council

Itchen Stoke and Ovington Parish Council

Kettlewell with Starbotton Parish Council

Kingswear Parish Council

Little Hadham Parish Council

Littlemore Parish Council

Little Somerford Parish Council

Long Melford Parish Council

Lowestoft Town Council

Luddesdown Parish Council

Lutton Parish Council

Lydiard Millicent Parish Council

Marden Parish Council

Measham Parish Council

Milton (Abingdon) Parish Council

Milton Under Wychwood Parish Council

Minchinhampton Parish Council

Minterne Magna Parish Council

Moreton Valence Parish Council

Moss & District Parish Council

North Kilworth Parish Council

Eldene, Liden, and Nythe Parish Council

Offord Cluny and Offord Darcy Parish Council

Okeford Fitzpaine Parish Council

Orgreave Parish Council

Oulton Broad Parish Council

Pancrasweek Parish Council

Peachehaven Town Council

Perranzabuloe Parish Council

Quarndon Parish Council

Queenthorne Parish Council

Quethiock Parish Council

Ringmer Parish Council

Ringmore Parish Council

Sampford Courtenay Parish Council

Sheet Parish Council

South Normanton Parish Council

South Swindon Parish Council

St Agnes Parish Council

Stansted Parish Council

St Donat’s Community Council

Steeple Claydon Parish Council

Stock Parish Council

Stourport Parish Council

St Teath Parish Council

Sturminster Marshall

Tollerton Parish Council

Towyn and Kinmel Bay Town Council

Westbury Sub Mendip Parish Council

Westcott Parish Council

Westgate-on-Sea Town Council

Weston by Welland Parish Council

Weston-on-the-Green Parish Council

West Swindon Parish Council

Woolley Parish Council

Yealmpton Parish Council

Yeovilton Parish Council

In terms of its application across government, the concept of ‘digital transformation’ is more likely to conjure up images of Whitehall’s grand façades and corridors of power – rather than the chilly village halls and plastic stacking chairs that might be found at a typical parish council meeting.

But recently published data indicates that even the lowest levels of government in the UK are embracing digital means of interacting with the citizens they serve. 

Recently published government figures reveal that, during the year preceding 26 October 2017, the number of registered website domains declined by 66 to a total of 2,938. This marks the first time the overall figure has fallen below 3,000, having fallen gradually from a high of 3,771 in 2011.

But, despite the top-line reduction, there was one area that saw a marked uptick in the use of domains. Of the 143 new government website addresses registered between October 2016 and October 2017, the vast majority belong to parish or town councils. Some may have had existing .org,, or .com domains. Others are getting online for the first time.

A total of 91 parish, town, or community councils (listed right) have already launched new websites built using platforms and design tools. More have registered domains and are currently constructing sites to launch in the coming weeks and months.

And other rungs of government – even, as you will discover, the very highest rung of them all – were among the 352 entities that, in the last year, have retired a domain or registered a new one. This represents more than one in nine of the 3,004 domains that were on the UK government’s domain register as of October 2016.

The parish, town, and community councils to have launched a new website over the last 12 months span the length and breadth of England and Wales – from Cumbria to Cornwall, and from Ashbourne to Yeovilton. (Sadly, for the purposes of this article, Zennor Parish Council already had a website.)

Wiltshire led the way last year, with nine councils from the lowest level of government creating sites. Eight new sites were launched by parish or town councils in both Devon and Kent, six arose in North Yorkshire, and four apiece in Buckinghamshire, Cornwall, Dorset, Hampshire, Northamptonshire, Oxfordshire, and Suffolk.

Some bodies with new websites, such as Central Swindon North Parish Council, or Lowestoft Town Council, serve tens of thousands of citizens living in built-up urban areas. Most cover just one or two verdant villages.

Whoever their constituents, and however many there are, local councils should move to domains to ensure their websites are as functional and secure as possible, according the Cabinet Office.

Total number of domains

3,771 in 2011
   3,683 in 2012
      3,631 in 2013
         3,556 in 2014
            3,528 in 2015
               3,004 in 2016
                  2,938 in 2017

Source: GDS

A spokesperson says: “By moving to a domain, local authorities are letting users know that their website meets high standards, and can be trusted. is a world-leading platform, with a strong reputation and robust safeguards around perceived issues such as phishing, hacking, and scamming, which provides reassurance for both the local authority and user alike.”

The number of domains owned by town and community councils has remained fairly steady over the last few years. But the volume of parish councils – which are typically the smallest of all local-government bodies – has increased steadily over the last half decade, particularly in the last two years. In 2015 there 566 parish council-owned government websites. This figure increased by over 100 to 668 the following, and by another 90 in 2017.

Websites owned by parish, town, or community councils now account for 42.6% of all domains, up from less than 25% in 2013.

Slightly higher up the food chain, another strand of local government that has had to create a new online home in the last 12 months are the city regions created by the metro-mayor elections last summer. Two of these – the combined authorities of the West of England, and Cambridgeshire and Peterborough – have registered new domains and built sites from scratch in the last 12 months. 

A prime piece of online real estate?
One of the more eye-catching registrations during the last year was the new domain ‘’. The domain name – which has only become active in the last few days – just offers another way of navigating to the website of the Prime Minister’s Office, for those who do not want to waste precious seconds on typing out the extra four characters of ‘’.

The Department for Work and Pensions is another central government entity to have added to its footprint on the web in the last year. The DWP created ‘’, a new online resource for providing information on the state pension. The department has also registered the – presumably self-explanatorily named – ‘’, although no site is yet live at the address.

The newly created office of Small Business Commissioner – to which Paul Uppal was appointed last month – has been swift to register its own domain, with a website presumably to follow in due course.

The Independent Office for Police Conduct is another new public body to have been quick off the mark in registering its domain, ahead of the organisation’s launch in January 2018. 

Percentage of domains owned by parish, town, or community councils

42.6% in 2017
Total of 1,253 domains

38.5% in 2016
Total of 1,156 domains

29.3% in 2015
Total of 1,034 domains

27.2% in 2014
Total of 967 domains

24.9% in 2013
Total of 903 domains

Source: GDS

The government’s Year of Engineering programme set to last through 2018 has its own domain, which currently redirects to the Department for Transport website. 

Homes England – which will shortly become the new name for the Homes and Communities Agency – has also secured its own domain. 

The HM Prison and Probation Service – which has been operating under its current moniker since earlier this year – is already up and running with its new site.

The THINK! Road safety campaign moved to the website earlier this year. Another snappily named domain registered in the last 12 months is – a digital service launched in November 2016 aimed at helping UK business sell goods and services overseas.

The Plan for Britain, which was unveiled in January, is another recent government scheme to have launched amid great fanfare. The scheme now its own online home on at

Dot gone
A 2015 reorganisation saw a number of local authorities merge or otherwise change shape, and ‘’ and ‘’ were among the domains to be retired in the last year as a result.

The Human Tissue Authority significantly reduced the possibility of its visitors making spelling errors by ditching ‘’ to rely solely on ‘’.

Newcastle upon Tyne City Council undertook a similar move, retaining the succinct ‘’ while losing the more unwieldy ‘’.

It is not entirely clear what was the ambition behind the registration of the ‘’ domain. But, given that the domain, which was owned by Norfolk County Council, has now been retired, we can assume it has either been achieved or abandoned at some point in the last year.

The domains ‘’ and ‘’, which were previously used to house Staffordshire County Council’s e-Government Partnership Portal, are also both connecting no more.

And, almost 18 years after the turn of the century, and 11 since it was formally wound up, the Millennium Commission, which was set up to help the country celebrate the year 2000, finally closed down its ‘’ domain.

Sam Trendall

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