Trade-mark hearings turn to Skype as IPO moves services online

Written by Sam Trendall on 26 March 2020 in News
News

Patent agency says services are ‘mainly unaffected’

Credit: Adobe Stock

The Intellectual Property Office has said that all trade-mark hearings will be held virtually until June at least.

The arm’s-length body has issued an operational update claiming that its “services are mainly unaffected at present”.

This includes trade-mark hearings, which usually take place at a facility at the Aldgate Tower building in east London. For the time being, all such cases will be heard “via telephone, Skype or other virtual methods”, the IPO said.


Related content


The agency’s online case roster has listings for hearings up until 16 June – the location for all of which is listed as “video”. It does not intend to recommence booking any physical hearings until the beginning of June at the earliest.

“Parties will be contacted over the next few days if their current hearing arrangements need to change,” it added.

The IPO said that, while it remains able to process physical payment and paper forms and correspondence “we ask customers to use our online services whenever possible [as] this will give us the best chance of continuing to deliver our services”.

“For now, our fax machine is still operating,” it added. “We will review this and will let you know if we are going to shut the fax service down. Please do not send duplicate copies to the email and fax. This will slow down the processing of yours and others’ forms.”

For any services that are not currently available digitally, a special email address – paperformcontingency@ipo.gov.uk – has been created. This can be used in place of faxes or postal communications.

“Our people are our top priority,” the IPO said. “The majority of our staff are equipped to work from home and are doing so to avoid unnecessary travel and social contact. Our sites remain open for essential work that can only be undertaken on site.”

Users of the IPO’s services are advised to keep an eye on a GOV.UK webpage, where the agency will provide updates over the coming weeks.

 

About the author

Sam Trendall is editor of PublicTechnology

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Data-led reforms unveiled to help Companies House clamp down on ‘criminals and kleptocrats’
27 September 2022

New law will give greater powers for authorities to access information and seize digital currency

Plans announced for £400m ‘smart prison’
3 August 2022

Facility near York due to open in 2025

HMRC lifts lid on £200m programme to achieve data-protection compliance
27 September 2022

Recently released information provides details of three-year project to minimise risk and improve use of data

Ofcom to probe dominance of big three public-cloud players
26 September 2022

Communications regulator will examine whether the current market conditions stymie innovation and opportunities for smaller players

Related Sponsored Articles

Rewiring government: improving outcome management
6 September 2022

Paul Pick-Aluas, Strategy & Transformation, Public Sector at Salesforce, explains how governments can use technology innovation to improve how it can analyse outcomes