New GOV.UK Verify leader plans to focus on improving service for users and moots NHS use

Written by Rebecca Hill on 23 August 2016 in News
News

In her first statement as director of the government’s flagship identity-assurance programme, Jess McEvoy has said the Verify team will prioritise systems to tell users when something goes wrong.

Verify launched in May this year - Photo credit: GOV.UK

McEvoy said that the service would aim to be more specific about the cause of the errors to help users understand what went wrong, and also helping them identify what to do next.

“We’re going to continue our work in this area as a priority, because, by iterating regularly and successfully, we’re showing that we can continuously improve GOV.UK Verify and bring real benefits to users and service providers,” she wrote.


Related content

GDS Verify leader to leave in latest high-profile exit
Cost challenges identified for local government ID verification
GDS must consider different data sources for GOV.UK Verify, says TechUK


McEvoy, who was previously head of policy and engagement for Verify, took the helm last week, after the surprise departure of Janet Hughes. Her position is currently on an acting basis.

Commenting on Hughes' departure, Jessica Figueras, chief analyst at Kable, said that the new Verify team would need "staying power and political guile if they are to deliver on its long-term potential".

In her inaugural blogpost McEvoy also suggested that the team was working to push out the use of Verify in the NHS, as well as local authorities – pilots of the latter are already underway, with more details expected in autumn.

“The government is committed to maximum possible re-use of GOV.UK Verify across the public sector and beyond,” she wrote. “We're looking at the viability of offering GOV.UK Verify at scale to other public bodies (for example, the NHS and local authorities) as well as the private sector.”

McEvoy also noted two private beta tests of Verify – allowing people to tell the Drivers and Vehicles Licencing Authority about medical conditions and with the Land Registry to allow people to sign their mortgage deeds.

Other improvements to the service in the pipeline are creating a better process for picking which company should verify a person’s identity, based on the information the person has to hand and improving the hub’s ability to handle traffic.

 

Share this page

Tags

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Civil service cuts: DfT brings in £100k consultancy to help identify ‘options for digitisation’
30 June 2022

Two-week ‘headcount efficiency review’ engagement aims to find possible cutbacks that could be achieved through use of technology

Railways: Digital signalling to be introduced from Grantham to London in £1bn rollout
30 June 2022

Government unveils plan to ‘replace Victorian infrastructure’ across routes in counties to the immediate north of the capital

‘Remote monitoring and virtual wards’ – Javid unveils NHS tech transformation plan to clear Covid backlogs
29 June 2022

Health secretary claims that use of NHS app is ‘at the heart of’ strategy to reform health service

Whitehall chief: ‘From AOs to perm secs – we all need to be data confident’
20 June 2022

Government operations leader wants departments to make better use of the ‘huge amounts of data’ at their disposal