Home Office plans integration of back-office processes

Written by Rebecca Hill on 10 April 2017 in News
News

Department to replace enterprise resource planning system, business intelligence tool and payroll system with integrated cloud-based system called Metis

The Home Office is based at Marsham Street, London - Photo credit: Steve Cadman, CC BY 2.0

The Home Office is creating a new integrated system for its back-office processes, covering enterprise resource planning, customer relationship management and human capital management.

The system, to be called Metis - which in ancient Greek means a quality that combines wisdom and cunning - will replace the department’s ERP system and business intelligence tool, as well as its separate payroll solution.

The transfer to a cloud-based Software-as-a-Service model will require the use of modern best practice processes and “significant associated business change”, the department said.

“Cloud-based SaaS solutions cannot be customised as the previous generation of applications could,” the contract notice said. “Key to achieving benefits will be effective adoption of the new processes.”


Related content

Home Office brings digital and technology under one roof
MoD shifts to Microsoft cloud as company launches UK datacentres
Five tips for choosing your cloud backup provider


In addition, the department noted that it would be a “pathfinder for government in cloud-based services”, and that the configuration of the new system would need to support shared civil service outcomes.

“The implementation is part of, and has dependencies with, the overall government roadmap for shared services,” the Home Office said.

The department said that all staff and functional areas are in scope for change, which includes Home Office HR and finance specialists, around 29,000 end users - such as operational and overseas staff - and the business processing outsource provider based in Newport.

The contract, which is valued at £2m, will begin on 25 June 2017 and is due to end on 31 December 2018.

The Home Office said it would begin a G-Cloud procurement process on three related lots: for a systems integrator, which will act as a prime supplier and have overarching responsibility for the programme; for a technical supplier to oversee functional configuration; and for a technical supplier to be responsible for integration.

The department added that a further service management lot is expected, but there are no procurement actions expected for that in the near to medium term.

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Interview: CDDO chief Lee Devlin on the ‘move from being disruptive to collaborative’
23 May 2023

In the first of a series of exclusive interviews, the head of government’s ‘Digital HQ’ talks to PublicTechnology about the Central Digital and Data Office’s work to unlock £8bn...

Rochford District Council pins data breach on Capita’s ‘unsafe storage’
17 May 2023

Authority claims it is taking ‘swift and decisive action’ in response to incident it claims affected several councils

Whitehall shared-services implementation requires funding and focus, MPs warn
9 May 2023

Public Accounts Committee warns that lack of support could imperil delivery

Capita admits possible compromise of customer data during cyberattack
20 April 2023

Attackers had unauthorised access for nine days, outsourcing firm announces

Related Sponsored Articles

Proactive defence: A new take on cyber security
16 May 2023

The traditional reactive approach to cybersecurity, which involves responding to attacks after they have occurred, is no longer sufficient. Murielle Gonzalez reports on a webinar looking at...