GOV.UK to trial personalised accounts

Written by Sam Trendall on 23 September 2020 in News
News

Citizens will be offered the chance to create an online login

Credit: Crown Copyright/Open Government Licence v3.0

The GOV.UK website is to trial to use of online accounts which would allow citizens to log in and use their details to access a comprehensive range of services.

In her maiden speech as the minister responsible for the Government Digital Service, Julia Lopez last week spoke of her plan to introduce a single sign-on system for use across government. 

These plans appear to have come to near-immediate fruition, with the announcement that, for a three-month period from the end of October, GOV.UK will trial the use of “personal accounts” for citizens. The aim is that, after registering and providing their details once, citizens will then be able to log in to their account to access a variety of services across a number of different departments. 

Based on the data they provide, registrants may also be pointed towards services and information that could be relevant for them. Although the government stressed that “the trial will also allow users to say how they want their data to be used and guarantee that the necessary safeguards are in place to protect their information”.

Both before and after the trial, citizens that do not wish to create an account will not need to do so to continue to access online government services.


Related content


“Using accounts on GOV.UK will be beneficial to many people, allowing them to find the services they need much more quickly, and helping them to find out about things they didn’t realise were of benefit to them too,” said the head of GOV.UK, Jen Allum. “But we know some people will not want an account, so we are making sure that they will still be able to access all services. And we will have strict rules in place to make sure everyone’s data is kept safely and used properly.”

Lopez, a parliamentary secretary at the Cabinet Office, added: “People expect a modern and efficient service when they log on to GOV.UK and allowing people to set up their own accounts will make finding services and interacting with the government much easier. I know how annoying it can be to have to input the same information into a website several times or fail to get an important update because you haven’t registered for a particular alert – having a GOV.UK account will prevent that.”

The process of logging in to a number of government services is currently protected by the GOV.UK Verify identity assurance tool. It is not yet clear whether the personal accounts will incorporate Verify or any other form of verification – nor whether the new system may ultimately replace Verify, the future of which has grown increasingly uncertain in recent months.

PublicTechnology had contacted the Cabinet Office requesting more information on how the new system will interact with Verify.

 

About the author

Sam Trendall is editor of PublicTechnology

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Related Sponsored Articles

How digital is helping Defence Medical Services re-imagine HM Armed Forces healthcare
3 February 2021

Defence Medical Services (DMS) is pursuing ground-breaking digital, data and technology transformation which will revolutionise Tri-Service healthcare provision to over 135,000 Armed...

How Your Privacy Program is a Competitive Differentiator
29 January 2021

OneTrust presents the reasons why your organisation should invest in privacy management - and offers three easy tips for getting started 

Email security incidents happen every 12 hours – it’s time to close the gap in Microsoft 365
21 January 2021

The remote-first world has seen email being relied on more than ever as a core communication mechanism - but with 93% of IT leaders acknowledging a risk to sensitive data, what steps should be...

The rapid, low-risk cloud transition solution for Oracle customers
1 March 2021

Jointly, Equinix and Cintra enable organisations with mission-critical Oracle workloads to accelerate their journey to cloud, while minimising transition risks - here's how