‘Twice as many as Netflix’ – NHS app registrations hit 33 million

Health service claims that pensioners are now the ‘most active users’ of the software, which after five years in operation, is now clocking the equivalent of 10 logins every second

As it passes the fifth anniversary of its release, the NHS App has racked up 33.6 million registered users and counting.

The health service pointed out that this figure means that the software now has “has twice as many users as Netflix’s 16.7 million subscribers” in the UK. Everyone aged 13 or over and registered with a GP in England can sign up for the app and, according to the NHS, three quarters of adults in England have now done so.

The most recent monthly stats show that, during November, the software saw 25.8 million logins – nine million more than in the same month in 2022. Medical appointments booked or managed through the app more than doubled from year on year from 1.95 million to 4.1 million, while repeat prescriptions processed increased by a million to 3.2 million.

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The health service claimed that “pensioners are the most active users of the NHS App”. Of the 3.6 million users in this bracket, about two-thirds have access the app in the last three months.

NHS chief executive Amanda Pritchard said: “The NHS App started small five years ago but, with a significant amount of hard work behind the scenes, it is now helping millions of patients across the country – whether it’s booking an appointment, sorting a prescription, or checking your records. Just a few years ago, people had to go into a GP for a paper prescription but now via the NHS app it can be done at the touch of a button – which is a truly transformational change and so much more convenient for patients. The NHS is already world leading in population coverage of the app but I’d encourage anyone who hasn’t already downloaded the NHS App to give it a go and see how easy it is to manage their healthcare from the palm of their hand.”

Sam Trendall

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