Assistant director-level post comes with remit to further the authority’s use of user-centred service design
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Walsall Council has created a role for a senior manager to spearhead the authority’s “complex business transformation and digital agenda”.
The post of assistant director of transformation and digital comes with a salary of up to £90,550, in addition to a potential relocation allowance. The successful candidate will have “a mandate for both strategy development and execution”.
The council said: “The role will require collaborative working across all services to define, secure support for, and deliver a number of high-profile work streams to maximise performance and customer satisfaction, address known issues and weaknesses, integrate an ambitious change programme, and position the council to fully embrace agile working and user-centred service-design principles.”
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The digital and transformation chief will report into the council’s executive director of resources and transformation. This is one of four directorates that sits directly underneath the chief executive. Other functions contained within the resources and transformation portfolio are finance, HR, and legal and democratic services.
Candidates for the digital leadership post must possess “a successful track record of leading and delivering impactful transformation of the customer experience for a complex organisation of scale”.
Applications are open until 3 September.
Walsall Council serves a population of more than 250,000 people across a metropolitan borough area that includes towns such as Aldridge, Bloxwich, Darlaston and Walsall itself.
Last year the authority launched a new website which it said “has been designed in such a way that is easily accessible from all devices, including mobile phones”. The site also provides citizens with “improved and powerful search facilities [that] mean that you should be able to find the information or service you require much more easily”, the council said.
