DWP offers £120k for operations digital director

Digital leadership role to be based in department HQ


London’s Caxton House is the DWP’s headquarters  Credit: PA

The Department for Work and Pensions is offering a salary of up to £120,000 for an operations digital director.

The role, based at DWP headquarters at London’s Caxton House, will require the successful candidate to run “a large, complex estate by planning and organising our business, simplifying, automating and improving processes, [and] driving performance improvement”. The job also comes with a remit to “make colleagues active promoters of the services delivered across DWP Digital”.

Ensuring “effective governance and assurance” of the department’s digital operations will form part of the operations digital director’s duties, the DWP said. The post will also see the successful applicant tasked with increasing engagement and digital skill levels with staff across the department, as well as the citizens it serves.

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Candidates must possess a track record of leading digital services on a large scale, as well as managing relationships with external suppliers.

“DWP Digital is transforming DWP’s services by unlocking the potential of latest technologies and ways of working,” said the department. “With our partners, we’re focused on building and running innovative digital technology solutions that meet and respond to the changing needs and expectations of millions of people. 

The DWP added: “We want to make it quicker, easier and less costly for DWP’s customers to get the support they need. We aspire to be the best at what we do. It’s this sense of purpose which attracted thousands of colleagues… to DWP Digital.”

A shortlist meeting will be held on 25 September, ahead of a staff-engagement exercise during the week commencing 2 October. Interviews are scheduled for the following week.


Sam Trendall

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