Out of date legacy processes are the biggest hurdle to delivering digital government, according to senior public sector executives.
A survey by supplier Mercato Solutions revealed a number of challenges facing government as it attempts to improve cheaper, more effective services.
The survey suggested that a number of factors are still holding back the pace of digital transformation.
Peter Robbins, managing director of Mercato Solutions, said: “The combination of an IT skills shortage, high perceived cost, and therefore risk, associated with going digital, coupled with a fear of failure, are qualities that undermine the very ethos of driving rapid innovation and change. This is holding back experimentation required for digital glory.’’
‘‘In order to progress, there needs to be a greater focus on the ability to re-engineer and optimise existing processes with greater speed and efficiency.”
The study was based on interviews with senior central and local government ICT executives.
In addition to legacy processes, 50% blamed a bureaucratic culture and old fashioned leadership as key challenges, while 46% said the cost of innovating was holding them back.
Almost a quarter (23%) cited a ‘lack of resources and training’ as a clear issue and 26% admitted they had a problem with “perceived risk, while two 42% said “the scale of the challenge” is often too daunting.
Robbins said: “CIOs and innovation leaders are now starting to look at the emerging category of disruptive platform-based technologies that challenge the norm of rapid application development without using code.
“That means game-changing simplicity, speed and cost of automating processes.”