The NHS has consistently demonstrated its ability to deliver essential services to patients across the country despite unprecedented challenges — intense demand on resources, exceptional pressure, and great uncertainty. Now that organisations are adopting digital transformation to improve patient outcomes, the focus is on innovation without disruption to create a single connected experience for patients, care providers, and support staff alike.

This free-to-attend webinar centred around the transformative potential of communications and collaboration solutions. We brought together experts in the field who examined common workflow bottlenecks and the solutions that tackle inequalities, boost efficiency, and strengthen service delivery.

This webinar took place on Thursday 14 September 2023, and was hosted in partnership with Avaya and chaired by award-winning medical journalist Richard Vize.

We explored how real-time communication solutions can redefine the way care is provided, leading to better patient outcomes and a more efficient allocation of resources.

Some of the discussion points were:

• Current communications challenge across NHS Trusts and Integrated Care Systems
• How to identify workflow bottlenecks and how to overcome them
• How to empower staff in decision-making at a pace
• How a digital omnichannel approach can provide better interactions
• What a healthcare-enabled modern communications and collaboration solution looks like
• Can real-time communications platforms improve patient outcomes?

View the webinar