While digital has long been championed as the key to boosting productivity and outcomes, attempts to deliver digital transformation often fall short of their stated ambitions. How can public sector leaders have confidence that every digital and artificial intelligence (AI) programme has the right objectives, is set up to deliver successfully, and will achieve lasting impact?

Common challenges include lack of clarity in the outcomes that initiatives are seeking to achieve, inflexible funding and delivery models, a propensity for optimism bias, and a reluctance to acknowledge when things are not going to plan.

These problems are, at least, well recognised, and recent changes to the Digital Centre of Government are designed to reshape how the centre works with departments in delivering transformational digital programmes.

Discussion points include: 

• What cultural and structural barriers are preventing government departments from fully embracing digital and AI transformation – and how can they be overcome?
• How can procurement strategy and supplier relationships evolve to better support long-term innovation and agility in public sector digital programmes?
• What steps can government take to embed continuous learning and service lifecycle thinking into digital delivery?
• In a rapidly changing AI landscape, what capabilities and partnerships are essential for building a digitally confident public sector workforce?

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