Northumberland launches revenue and benefits self-service portal

Written by Colin Marrs on 22 March 2016 in News
News

Northumberland County Council estimates it will save more than £1m over three years via a new online customer portal.

The council has launched its My Northumberland portal to deliver services including council tax, business rates and benefits.

It expects the move to significantly reduce the 200,000 telephone and face-to-face transactions it carries out every year, along with postage spending of more than £300,000.

Graeme Barnes, revenue, benefits and customer services manager at the council, said the project was delivered on budget and in time for the start of annual billing for 2016/17.

He said: “The project team worked excellently together to deliver to some very tight timescales, which will significantly help to drive take-up of the service. Our plans include adding more services to My Northumberland throughout the year.”


Related content

Back-office automation can meet the challenges faced by local authorities
Mobile Device Management for a Mobile Workforce


The portal provides citizens and businesses with a single login to multiple services allowing them to view documents and statements online covering payments, liabilities, charges, instalment plans and other transactional information.

Online documents are displayed exactly as they appear on paper, which the council says means service users are less likely to need to talk to a member of staff.

Transactions will be automated and integrated with existing systems, removing the requirement for manual re-keying of information.

Forms also enable “assisted digital” processes, meaning customer service staff within the council will be able to operate on behalf of customers.

The platform will be delivered through a contract with supplier Gandlake.

Share this page

Tags

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Defra hands £135m hosting deal to Atos
13 July 2018

Department’s UnITy project to disaggregate overarching deals with IBM and Capgemini continues with award of major contract to French services leviathan

G-Cloud 10 launches with 650 new suppliers
4 July 2018

A total of 3,505 firms are on the latest iteration of the framework with the government claiming more than 90% are SMEs