PublicTechnology

NHS Blood and Transplant plots £40m omni-channel contact centre

Sam Trendall July 8, 2024 in Health and social care, News - 2 Minutes
Credit: Ahmad Ardity/Pixabay
Health service body responsible for interacting with almost 30 million registered organ donors and 800,000 that regularly give blood is seeking to offer users a comprehensive range of contact options

NHS Blood and Transplant is planning to implement a new £40m-plus nationwide customer contact centre to enable citizens to interact with the organisation through a comprehensive range of channels.

The health service body has published a commercial notice outlining its intent to deploy a new “omnichannel national contact centre solution”. The ultimate goal is to enable “existing and prospective donors [to engage] via their channel of their choice at a time of their choosing”.

Following a formal procurement process – scheduled to launch around the end of this month – NHS Blood and Transplant (NHSBT) plans to sign a contract with a firm that can deliver a communications system incorporating a wide range of online, text and voice channels.

The procurement notice says: “We are looking for any potential provider to be able to demonstrate a strong record in delivering an integrated omni channel services including inbound and outbound calls, interactive messaging, social media, push messaging along with any experience of delivering effective channel deflection and digital solutions to meet the needs of a large and dedicated donor base, seamlessly facilitating the needs of existing and prospective whole blood, plasma, platelets and NHS organ donor register service users.”

Related content

A total of 28.6 million citizens across the UK have agreed to donate their organs after their death, while almost 800,000 people regularly give blood. Contacts between NHSBT and this user base will include “appointment booking, queries, new donor registration, online technical support, administration and update of existing donor records and medical issues including responses to marketing campaigns[ and] effective donor complaint handling”.

The commercial notice added: “We are seeking discussions with suppliers to be able to provide NHSBT with best practice in the industry with regards to contact centre solutions to drive high-quality, efficient and appropriate contacts with our blood and organ Donors, with recognition of the critically important role our service delivery provides in maintaining stocks across the NHS.”

The NHS body expects to appoint the chosen supplier to a contract beginning in about a year’s time, ahead of a “full go-live” date of February 2026. The deal is expected to be worth £35m plus VAT – equating to £42m.

Following the recent cyberattack on Synnovis – a key provider of pathology services to support London NHS services – health service leaders issued an urgent call for donations of type O blood. This type can be safely used with any patient, reducing the need for checks, which have been operating at as little as 10% of their usual capacity.

Related Posts

Home Office plans direct award of £40m deal to support ‘critical’ phase of new police data system
September 16, 2025
HMRC confirms digitisation of issuance of VAT-registration numbers
September 16, 2025
Top MoD official ‘deeply uncomfortable’ with secrecy over Afghan data breach
September 16, 2025

Sam Trendall

Learn More →

123 thoughts on “NHS Blood and Transplant plots £40m omni-channel contact centre”

  1. Hairstyles November 14, 2024 at 7:42 pm

    Your articles are extremely helpful to me. Please provide more information!

  2. Hairstyles Length November 14, 2024 at 8:22 pm

    You helped me a lot with this post. I love the subject and I hope you continue to write excellent articles like this.

  3. Taylor Hall Only Fans Leaks November 20, 2024 at 8:19 pm

    Rubi Rose OnlyFans Mega Link Download

  4. Rubi Rose Only Fans Leaks November 20, 2024 at 10:33 pm

    Itz Grippy TV OnlyFans Mega Link Download ( Visit https://archiver.fans )

  5. Fansly Leaks Mega Link November 21, 2024 at 3:00 pm

    Jenise Hart OnlyFans Mega Link Download

  6. Im xXx Dark Only Fans Leaks November 21, 2024 at 9:08 pm

    Mulan Hernandez OnlyFans Mega Link Download ( Visit https://archiver.fans )

  7. Rebecca J Only Fans Leaks November 22, 2024 at 12:34 am

    Buy Only Fans Leaks ( Visit https://archiver.fans )

  8. Only Fans Leaks Free Download November 22, 2024 at 5:16 pm

    Buy Leaked Content ( Visit https://archiver.fans )

  9. GG With The WAP Only Fans Leaks November 22, 2024 at 7:43 pm

    Black Ass Jenny OnlyFans Mega Link Download

  10. Bulma XO Only Fans Leaks November 22, 2024 at 9:12 pm

    Only Fans Leaks Free Download

  11. North Natt Only Fans Leaks November 22, 2024 at 10:37 pm

    Only Fans Leaks Updates

  12. Bulma XO Only Fans Leaks November 23, 2024 at 1:13 am

    Ima Cri Baby OnlyFans Mega Link Download ( Visit https://archiver.fans )

  13. Buy Fansly Leaks November 23, 2024 at 2:51 am

    Caaart OnlyFans Mega Link Download

  14. Mega Link Store November 23, 2024 at 5:49 am

    3TB Only Fans Mega

  15. Hot 4 Lexi Only Fans Leaks November 23, 2024 at 9:06 am

    Emmanuel Lustin OnlyFans Mega Link Download ( Visit https://archiver.fans )

  16. Only Fans Leaks Free Download November 23, 2024 at 2:29 pm

    8TB Only Fans Mega ( Visit https://archiver.fans )

  17. Mikaila Dancer Only Fans Leaks November 23, 2024 at 3:42 pm

    Hot 4 Lexi OnlyFans Mega Link Download ( Visit https://archiver.fans )

  18. Mega Link Shop November 23, 2024 at 11:21 pm

    Barely Legal Lexi OnlyFans Mega Link Download

  19. TheRealRebeccaJ Only Fans Leaks November 23, 2024 at 11:43 pm

    Daalischus Rose OnlyFans Mega Link Download

  20. Mulan Hernandez Only Fans Leaks November 23, 2024 at 11:59 pm

    Buy Leaked Only Fans ( Visit https://archiver.fans )

  21. Black Ass Jenny Only Fans Leaks November 25, 2024 at 1:17 am

    Crii Baby RiRi OnlyFans Mega Link Download ( Visit https://archiver.fans )

  22. 송도콜걸출장섹스마사지 November 25, 2024 at 1:09 pm

    벼룩시장 신문그대로보기 (구인구직, 부동산) 벼룩시장 신문그대로보기 바로가기 그리고 지역별 벼룩시장 종이신문그대로보기 방법 (구인구직, 부동산) 알아볼게요. 교차로신문 같이 벼룩시장은 지역별 일자리, 구인구직, 부동산 등 다양한 정보를 제공해요. 교차로신문그대로보기 바로가기는 아래에서 확인하고, 오늘은 벼룩시장 신문그대로보기 바로가기 그리고 사용법 섹스카지노사이트

  23. Buy Only Fans Leaks November 26, 2024 at 5:51 pm

    Buy Leaked Only Fans ( Visit https://archiver.fans )

  24. Buy Only Fans Leaks November 26, 2024 at 8:02 pm

    8TB Only Fans Mega ( Visit https://archiver.fans )

  25. Corinna Kopf Only Fans Leaks November 26, 2024 at 8:59 pm

    Mulan Hernandez OnlyFans Mega Link Download ( Visit https://archiver.fans )

  26. Barely Legal Lexi Only Fans Leaks November 27, 2024 at 4:21 am

    Free Only Fans Leaks ( Visit https://archiver.fans )

  27. Updated Only Fans Leaks November 27, 2024 at 6:41 am

    Mikaila Dancer OnlyFans Mega Link Download

  28. Emmanuel Lustin Only Fans Leaks November 27, 2024 at 7:15 am

    8TB Only Fans Mega ( Visit https://archiver.fans )

  29. TheRealRebeccaJ Only Fans Leaks November 27, 2024 at 12:27 pm

    GG With The WAP OnlyFans Mega Link Download

  30. Rubi Rose Only Fans Leaks November 27, 2024 at 2:34 pm

    Its Lunar Liv OnlyFans Mega Link Download

  31. Beauty Fashion November 29, 2024 at 4:34 am

    The articles you write help me a lot and I like the topic

  32. Emmanuel Lustin Only Fans Leaks November 30, 2024 at 8:21 am

    Ima Cri Baby OnlyFans Mega Link Download ( Visit https://archiver.fans )

  33. Bulma XO Only Fans Leaks November 30, 2024 at 1:38 pm

    Hot 4 Lexi OnlyFans Mega Link Download ( Visit https://archiver.fans )

  34. Only Fans Leaks Mega Folders November 30, 2024 at 4:49 pm

    Mega Link Shop ( Visit https://archiver.fans )

  35. Black Ass Jenny Only Fans Leaks November 30, 2024 at 5:08 pm

    Rubi Rose OnlyFans Mega Link Download

  36. Daalischus Rose Only Fans Leaks November 30, 2024 at 9:32 pm

    Only Fans Leaks Mega Folders

  37. Leah Mifsud Only Fans Leaks December 1, 2024 at 12:12 am

    Hola Bulma OnlyFans Mega Link Download ( Visit https://archiver.fans )

  38. Buy Mega Links December 1, 2024 at 1:07 am

    Taylor Hall OnlyFans Mega Link Download

  39. Jenise Hart Only Fans Leaks December 1, 2024 at 1:57 am

    Gina WAP OnlyFans Mega Link Download ( Visit https://archiver.fans )

  40. 8TB Only Fans Mega December 2, 2024 at 10:41 am

    Rubi Rose OnlyFans Mega Link Download

  41. North Natt Only Fans Leaks December 2, 2024 at 11:31 am

    Free Only Fans Leaks ( Visit https://archiver.fans )

  42. Leah Mifsud Only Fans Leaks December 2, 2024 at 5:40 pm

    Corinna Kopf OnlyFans Mega Link Download ( Visit https://archiver.fans )

  43. Hairstyles December 2, 2024 at 6:55 pm

    I have realized some new things from your website about personal computers. Another thing I have always believed is that computers have become something that each household must have for most reasons. They offer convenient ways to organize households, pay bills, search for information, study, pay attention to music as well as watch shows. An innovative strategy to complete these types of tasks is with a laptop computer. These desktops are mobile, small, effective and convenient.

  44. Mikaila Dancer Only Fans Leaks December 3, 2024 at 9:30 am

    Updated Only Fans Leaks ( Visit https://archiver.fans )

  45. Crii Baby RiRi Only Fans Leaks December 3, 2024 at 12:38 pm

    Itz Grippy TV OnlyFans Mega Link Download ( Visit https://archiver.fans )

  46. Jenise Hart Only Fans Leaks December 3, 2024 at 5:20 pm

    Corinna Kopf OnlyFans Mega Link Download ( Visit https://archiver.fans )

  47. Daalischus Rose Only Fans Leaks December 4, 2024 at 5:39 am

    10TB Only Fans Mega ( Visit https://archiver.fans )

  48. Updated Only Fans Leaks December 4, 2024 at 7:05 am

    8TB Only Fans Mega ( Visit https://archiver.fans )

  49. Fansly Leaks Mega Link December 4, 2024 at 8:38 pm

    North Natt OnlyFans Mega Link Download

  50. Only Fans Leaks Free Download December 4, 2024 at 9:02 pm

    Genesis Mia Lopez OnlyFans Mega Link Download

  51. TheRealRebeccaJ Only Fans Leaks December 5, 2024 at 6:00 am

    Buy Fansly Leaks ( Visit https://archiver.fans )

  52. Mulan Hernandez Only Fans Leaks December 5, 2024 at 7:43 am

    Crii Baby RiRi OnlyFans Mega Link Download ( Visit https://archiver.fans )

  53. Caaart Only Fans Leaks December 6, 2024 at 3:07 am

    Ima Cri Baby OnlyFans Mega Link Download ( Visit https://archiver.fans )

  54. Barely Legal Lexi Only Fans Leaks December 6, 2024 at 3:46 am

    Mega Link Store

  55. Ima Cri Baby Only Fans Leaks December 6, 2024 at 6:59 am

    Black Ass Jenny OnlyFans Mega Link Download

  56. Crii Baby RiRi Only Fans Leaks December 6, 2024 at 6:59 am

    Black Ass Jenny OnlyFans Mega Link Download

  57. Hugh December 6, 2024 at 9:33 pm

    This blog post is really outstanding. Appreciate you posting. This kind of content stands out. Explore more at the content on Kanye West posters. For those who love Kanye West’s iconic artistry, this page is an absolute gem. There’s truly something for everyone here. Looking forward to seeing more great content from you in the future! https://www.tumblr.com/kanye-west-posters/751574461874094080/kanye-west-posters

  58. TheRealRebeccaJ Only Fans Leaks December 7, 2024 at 6:13 pm

    Bulma XO OnlyFans Mega Link Download

  59. Mega Link Shop December 7, 2024 at 6:29 pm

    Mulan Hernandez OnlyFans Mega Link Download ( Visit https://archiver.fans )

  60. Buy Fansly Leaks December 7, 2024 at 10:10 pm

    Jenise Hart OnlyFans Mega Link Download

  61. Buy Leaked Only Fans December 8, 2024 at 5:34 am

    North Natt OnlyFans Mega Link Download

  62. Free Only Fans Leaks December 8, 2024 at 3:06 pm

    Ima Cri Baby OnlyFans Mega Link Download ( Visit https://archiver.fans )

  63. 신림동콜걸출장섹스마사지 December 8, 2024 at 4:37 pm

    강남안마시술소중계업체

  64. Bulma XO Only Fans Leaks December 8, 2024 at 6:24 pm

    Black Ass Jenny OnlyFans Mega Link Download

  65. 신림동콜걸출장섹스마사지 December 8, 2024 at 7:58 pm

    전신스타킹

  66. Its Lunar Liv Only Fans Leaks December 8, 2024 at 10:16 pm

    Gina WAP OnlyFans Mega Link Download ( Visit https://archiver.fans )

  67. Only Fans Leaks Updates December 9, 2024 at 12:30 am

    8TB Only Fans Mega ( Visit https://archiver.fans )

  68. Updated Only Fans Leaks December 9, 2024 at 1:02 am

    Crii Baby RiRi OnlyFans Mega Link Download ( Visit https://archiver.fans )

  69. Buy Fansly Leaks December 9, 2024 at 3:25 am

    Buy Leaked Only Fans ( Visit https://archiver.fans )

  70. Rubi Rose Only Fans Leaks December 9, 2024 at 6:09 am

    10TB Only Fans Mega ( Visit https://archiver.fans )

  71. Buy Only Fans Leaks December 9, 2024 at 11:52 am

    GG With The WAP OnlyFans Mega Link Download

  72. Jenise Hart Only Fans Leaks December 9, 2024 at 3:18 pm

    Ima Cri Baby OnlyFans Mega Link Download ( Visit https://archiver.fans )

  73. TheRealRebeccaJ Only Fans Leaks December 9, 2024 at 4:56 pm

    Only Fans Leaks Updates

  74. Only Fans Leaks Free Download December 11, 2024 at 5:51 am

    Only Fans Leaks Updates

  75. Barely Legal Lexi Only Fans Leaks December 11, 2024 at 9:08 am

    Leah Mifsud OnlyFans Mega Link Download ( Visit https://archiver.fans )

  76. Taylor Hall Only Fans Leaks December 11, 2024 at 9:43 am

    Buy Leaked Content ( Visit https://archiver.fans )

  77. Buy Fansly Leaks December 11, 2024 at 10:04 am

    Only Fans Leaks Updates

  78. Taylor Hall Only Fans Leaks December 12, 2024 at 12:33 am

    Crii Baby RiRi OnlyFans Mega Link Download ( Visit https://archiver.fans )

  79. 10TB Only Fans Mega December 12, 2024 at 8:33 am

    Emmanuel Lustin OnlyFans Mega Link Download ( Visit https://archiver.fans )

  80. Jenise Hart Only Fans Leaks December 12, 2024 at 12:31 pm

    Itz Grippy TV OnlyFans Mega Link Download ( Visit https://archiver.fans )

  81. Hot 4 Lexi Only Fans Leaks December 12, 2024 at 1:04 pm

    Barely Legal Lexi OnlyFans Mega Link Download

  82. Bulma XO Only Fans Leaks December 12, 2024 at 6:43 pm

    Lexi 2 Legit OnlyFans Mega Link Download

  83. Beauty Fashion December 12, 2024 at 6:45 pm

    Good day! I just wish to give an enormous thumbs up for the nice information you will have here on this post. I will probably be coming again to your weblog for extra soon.

  84. Only Fans Leaks Free Download December 13, 2024 at 12:56 am

    Corinna Kopf OnlyFans Mega Link Download ( Visit https://archiver.fans )

  85. Buy Fansly Leaks December 13, 2024 at 7:44 am

    Taylor Hall OnlyFans Mega Link Download

  86. Hairstyles December 13, 2024 at 9:29 am

    Hello there, I discovered your site by means of Google whilst looking for a similar topic, your website got here up, it appears to be like good. I have bookmarked it in my google bookmarks.

  87. Itz Grippy TV Only Fans Leaks December 13, 2024 at 11:51 am

    Mega Link Shop ( Visit https://archiver.fans )

  88. GG With The WAP Only Fans Leaks December 13, 2024 at 6:51 pm

    Mikaila Dancer OnlyFans Mega Link Download

  89. Its Lunar Liv Only Fans Leaks December 15, 2024 at 5:29 am

    Barely Legal Lexi OnlyFans Mega Link Download

  90. Yasmine Lopez Only Fans Leaks December 15, 2024 at 10:46 am

    Hot 4 Lexi OnlyFans Mega Link Download ( Visit https://archiver.fans )

  91. Mega Link Shop December 15, 2024 at 2:56 pm

    Gina WAP OnlyFans Mega Link Download ( Visit https://archiver.fans )

  92. 8TB Only Fans Mega December 16, 2024 at 5:48 am

    Mikaila Dancer OnlyFans Mega Link Download

  93. Fansly Leaks Mega Link December 16, 2024 at 5:57 am

    Mikaila Dancer OnlyFans Mega Link Download

  94. Mega Link Store December 16, 2024 at 10:17 am

    Mulan Hernandez OnlyFans Mega Link Download ( Visit https://archiver.fans )

  95. Im xXx Dark Only Fans Leaks December 18, 2024 at 11:00 am

    8TB Only Fans Mega ( Visit https://archiver.fans )

  96. Fansly Leaks Mega Link December 18, 2024 at 11:00 am

    Buy Fansly Leaks ( Visit https://archiver.fans )

  97. Buy Mega Links December 18, 2024 at 1:36 pm

    8TB Only Fans Mega ( Visit https://archiver.fans )

  98. Its Lunar Liv Only Fans Leaks December 18, 2024 at 1:36 pm

    Buy Only Fans Leaks ( Visit https://archiver.fans )

  99. 3TB Only Fans Mega December 19, 2024 at 9:54 am

    Hola Bulma OnlyFans Mega Link Download ( Visit https://archiver.fans )

  100. Jenise Hart Only Fans Leaks December 19, 2024 at 10:05 am

    GG With The WAP OnlyFans Mega Link Download

  101. Crii Baby RiRi Only Fans Leaks December 19, 2024 at 1:02 pm

    Its Lunar Liv OnlyFans Mega Link Download

  102. Fansly Leaks Mega Link December 19, 2024 at 2:36 pm

    Ima Cri Baby OnlyFans Mega Link Download ( Visit https://archiver.fans )

  103. Buy Leaked Content December 19, 2024 at 5:49 pm

    Lexi 2 Legit OnlyFans Mega Link Download

  104. GinaWAP Free Only Fans December 19, 2024 at 10:56 pm

    GGWithTheWAP Mega Folder Download ( https://urbancrocspot.org/gina-wap-gg-with-the-wap-only-fans-mega-link-9gb/ )

  105. All Charged Up December 20, 2024 at 4:41 am

    SlimAssTink SlimGoesRounds OnlyFans Leaks Mega Folder Link Download

  106. Bombshell Mint OnlyFans Leaks December 20, 2024 at 5:33 am

    The Real Bombshell Mint ( https://urbancrocspot.org/the-real-bombshell-mint-only-fans-mega-link/ )

  107. LexiDollxXx December 20, 2024 at 8:11 am

    Mandy Lee OnlyFans Leaks Mega Folder Link Download

  108. Tytiania Sargent Nude Leaks December 20, 2024 at 8:57 am

    Tytiania Sargent Nude Leaks ( https://UrbanCrocSpot.org/ )

  109. GGWithTheWAP Only Fans Leaks December 20, 2024 at 12:15 pm

    GGWithTheWAP Leaks ( https://urbancrocspot.org/gina-wap-gg-with-the-wap-only-fans-mega-link-9gb/ )

  110. GinaWAP Free Only Fans December 20, 2024 at 5:18 pm

    GinaWAP Mega Folder Link https://urbancrocspot.org/product-tag/gg-with-the-wap/

  111. JaeXGalore BrattyJaeX December 20, 2024 at 5:47 pm

    ChrissyK OnlyFans Leaks Mega Folder Link Download ( https://UrbanCrocSpot.org )

  112. RealPrincess97 January 2, 2025 at 11:20 am

    ArkansasBabe112 OnlyFans Leaks Mega Folder Link Download

  113. Bombshell Mint Nude Leaks January 2, 2025 at 11:29 am

    Tytiania Sargent OnlyFans Leaks ( https://urbancrocspot.org/the-real-bombshell-mint-only-fans-mega-link/ )

  114. GGWithTheWAP Only Fans PPVs January 2, 2025 at 4:34 pm

    GGWithTheWAP Only Fans PPVs ( https://urbancrocspot.org/gina-wap-gg-with-the-wap-only-fans-mega-link-9gb/ )

  115. Tytiania Sargent Porn January 2, 2025 at 11:28 pm

    Tytiania Sargent Naked Only Fans ( https://UrbanCrocSpot.org/shop )

  116. GinaWAP Only Fans PPVS Download January 3, 2025 at 1:24 am

    GinaWAP Only Fans PPVS Download https://urbancrocspot.org/tag/gg-with-the-wap/

  117. TylerUncensored January 3, 2025 at 2:08 am

    DellyTheDream OnlyFans Leaks Mega Folder Link Download ( https://UrbanCrocSpot.org )

  118. 섹스노리야동코리아 January 16, 2025 at 10:17 am

    https://download-install.com/entry/EC98A4ED86A0ECBA90EB939C-EBB7B0EC96B4-EBACB4EBA38C-EB8BA4EC9AB4EBA19CEB939C

  119. Jorgedak January 22, 2025 at 7:56 am

    Mexican Easy Pharm: mexican rx online – Mexican Easy Pharm

  120. 섹스노리야동코리아 January 23, 2025 at 8:35 am

    https://mrdeeply.tistory.com/583

  121. Albertruith January 25, 2025 at 4:01 am

    https://kamapharm.shop/# Kama Pharm
    order prednisone 100g online without prescription

  122. 섹스노리야동코리아 January 25, 2025 at 4:44 am

    울산콜걸

  123. 섹스노리야동코리아 January 25, 2025 at 4:44 am

    하동동해출장만남 소자본 창업

Leave a Reply