MoD signs £68m deal for IT service management

Ministry picks Capgemini to support to help management of various systems

Picture credit: Mohamed Hassan/Pixabay 

The Ministry of Defence has signed a £68m contract to support the management of key IT systems.

Recently published procurement documents reveal that, on 17 May, the ministry entered into a four-year deal with Capgemini. The agreement will see the tech services giant serve as the IT Service Management Tooling Service Partner for the MoD’s Defence Digital (DD) unit.

The chosen supplier has been contracted to “operate, support and maintain the tooling that supports operational service management and underpins the DD enterprise service integration and management ecosystem, enabling management of multi-supplier information systems to the performance required by defence” organisations.

This will involve the provision of “technical support, maintenance, technical change management and training for the ITSM tooling capability, whilst working with the Defence Digital to ensure the service management tooling capability remains future-proof and fit for purpose”.

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The ITSM deal, which runs until 16 May 2027,  is the latest in a range of defence-related contracts won by Capgemini – which, in 2020, was signed to a five-year contract to provide the MoD’s IT Service Centre.

Earlier this year, the company won a £23m deal to support transformation activities for the Royal Air Force – having previously been awarded an £8m deal to deliver “business modernisation digital capability” services to the RAF. 

In October 2022, the Ministry of Defence also awarded Capgemini a one-year contract intended to support awareness, behaviour and cultural activities to improve the department’s cybersecurity posture.

The firm’s latest commercial win comes following a procurement process which began last summer. Rather than an open bidding process, suppliers were invited to take part – as the ministry indicated that the procurement could be exempted from the constraints of the normal procurement rules “in order to protect UK essential security interests”.

Sam Trendall

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