Capita selected as preferred bidder on £14m ICT contract

Supplier Capita has provisionally been selected as preferred bidder for the contract, understood to be worth around £14m, to provide ICT and customer services for Wycombe District Council.

The company said that it has been chosen as preferred bidder for the five-year contract, subject to approval through the council’s committee process.

The tender was launched last July and covers ICT support and maintenance services for the council’s ICT and communications systems, plus face-to-face, telephone and online customer services.

A statement from the council said: “The ICT and Customer Service Centre (CSC) managed contracts, currently held by Northgate, will expire at the end of January next year.

“Wycombe District Council has been engaged in a procurement exercise for ICT and CSC service provision from February 2015. We have concluded the evaluation process and have informed the bidding companies of the outcome.

“We will be working with Capita, our selected bidder, with a view to concluding contractual arrangements. Until we’ve concluded these contractual arrangements, we are unable to comment any further.”

The tender notice said that ICT services will include consulting, software development, internet and support, administration and customer services. It also covers maintenance and repair of telecommunications infrastructure and computer equipment.

Customer services will cover benefits, choice-based lettings, council tax, business rates, environmental health, housing, licensing and planning services.

The contract notice said that the contract was worth an estimated £14m and would cover an initial term of five years and six months, of which six months would cover transitional work.

There would also be two options to extend the contract, each of 24 months.

The announcement came the same day that a report from UK ICT analyst firm TechMarketView named Capita at the top of its rankings for software, IT and business process services to the UK market.
It displaced HP, which had topped the rankings for five years, after posting 12% revenue growth between 2012 and 2013.

Colin Marrs

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