Webinar: How can the public sector ensure uptake and inclusion for digital services?
In recent years, many public sector organisations have transformed their delivery of citizen services, with manual processes replaced with online platforms.
But creating technological tools is only the first step. Once online platforms are up and running, councils, NHS trusts and government departments need to encourage citizens to engage digitally, and ensure that services are accessible and inclusive.
The concept of customer-centred design can help create long-lasting relationships instead of one-off transactions. Its principles can help public sector leaders understand where their users are, how they engage, and how their experience can be improved.
In this webinar discussion, brought to you by PublicTechnology and Granicus, a selection of digital and data leaders from across the public sector will discuss their experiences of designing and implementing digital platforms, how they have worked to ensure engagement and inclusion, and the challenges they have faced.
To view this webinar - free of charge - simply take a moment to fill out your details below.