Strengthening communities: how technology is raising service quality and building public trust

The public sector needs to be trustworthy and efficient but, according to public sector leaders, there is some way to go before this is fully achieved. Anything that can improve either of these areas is therefore surely deserving of serious consideration.

However, this comes at a time when the purse strings are being tightened. The challenge is clear: How can we forge strong communities in the face of massive public sector cuts?

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