Credit: GDS/CC BY 2.0 [1]

After new legislation required the Civil Aviation Authority to research, design, build and launch a digital drone-registration service, the organisation decided to pursue an agile approach.

In this video, the organisation discusses the benefits and challenges of doing so, and how it plans to expand the model in the future.

The clip below is a brief excerpt from a 20-minute webinar discussion in which the CAA and its partner BJSS discuss the end-to-end process of creating a new service - from policy imperative, through research, design, development and, finally, continuing to iterate and improve the live service.

Click here to access the full webinar free of charge; just take 30 seconds to provide your details and you will be directed to the video. [2]