Government data ethics body to focus on bias and micro-targeting
Chair of CDEI also encourages public sector to ‘use AI in ways that delight the citizen’
Five ways councils can use data to improve services
Local authorities could benefit from the use of analytics and AI, according to Andy Barrow of...
‘We have only scratched the surface’ – Estonia’s CIO on what’s next for the world’s most celebrated digital nation
PublicTechnology talks to Siim Sikkut about why data embassies and ‘invisible services...
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The art of designing a rational service for irrational taxpayers
Dacorum Borough Council in Hertfordshire has redesigned its council tax service to better work with ‘the quirks of how we actually think’. Gill Hitchcock finds out more
Online GPs and pharmacies to be made subject to regulator ratings
Care Quality Commission given new powers to rate a range of independent healthcare providers
Driverless pods, smart sensors, and citizen apps – inside the plan to future-proof Milton Keynes
In a town gaining 40,000 extra citizens each decade, the council's strategy chief Geoff Snelson tells PublicTechnology why smart-city ideas and technology need to be an intrinsic part of planning for the short- and long-term future
The key public-sector technology trends to look out for in 2018
PublicTechnology editor Sam Trendall picks out three topics that may define the year ahead
The government should be a role model on IT reuse
Remanufactured computers could provide 95% of the performance of a new PC at a fraction of the cost to the environment; it is time for the civil service to set an examples, argues professor Mark Jolly of Cranfield University
Hampshire County Council uses tech to tackle loneliness
Hampshire’s director of adults’ health and care Graham Allen talks to Gill Hitchcock about using IT to relieve loneliness among the county’s older population and where he finds inspirational digital ideas
Why the public sector should work more closely with charities
Vodafone's Mick Wayman opines that better co-operation with the non-profit sector could help save money and improve service levels
London Councils to upgrade citywide online HR platform
New system will allow HR directors to gain instant access to benchmarking reports
Universal Credit claimants to get online option to apply for advances in ‘spring 2018’
New digital service to be created following £1.5bn support package unveiled in the Budget
HMRC will deliver new customs system ‘whether we get the funding or not’, pledges CEO Thompson
Department head in bullish mood in meeting with Public Accounts Committee
Children’s Commissioner to set up digital hub for children in care
Long-term goal is for site to operate as a social enterprise run by young care-leavers
‘Top-down approaches don’t work’ – LGA calls for digital devolution
Local authority membership body urges government to devolve the programme of work set out in the Industrial Strategy
PAC warns of ‘catastrophic effects’ if HMRC is not given extra funding for customs platform
MPs call on the Treasury to devote enough cash to ensure that both the outgoing system and its replacement can handle post-Brexit requirements
Virtual mortgages and online divorces – the future of government digital services
Resilience and efficiency minister Caroline Nokes discusses the UK’s progress to date in the digital government space, and where its priorities lie now
Glasgow aims to transform digital services with seven-year CGI deal
Scottish city announces big plans to ramp up online transactions, bring analytics into healthcare, and issue all children aged nine and over with tablets
Calamitous Concentrix cost HMRC £38m, Treasury documents reveal
Mistakes of IT and BPO outfit cost department millions of pounds, it has emerged
DWP to bring in electronic evidence submission for funeral payment claims
Government introduces various measures to make process simpler
London boroughs team up to roll out £1.7m hosted housing management platform
Wandsworth and Richmond pick Northgate to deliver software
Pepper the robot joins Southend’s social care team
Essex town to deploy humanoid robot to help deliver services
All prison officers in England and Wales to get body-worn cameras
Government spends £2m on equipping 5,600 staff with technology designed to improve safety
Bristol moves past London to be named UK’s top smart city
Study from Navigant Consulting recognises West Country city’s work in areas such as access to data and energy innovation