Waltham Forest recruits residents to test services

Written by Sam Trendall on 5 July 2018 in News
News

London borough builds 80-strong panel of citizens

 

Credit: Stacey Harris/CC BY-SA 2.0

Waltham Forest Council has assembled a team of citizens to test its digital services and provide feedback.

With the aim of creating an 80-strong panel of local residents, the east London borough recently appealed for volunteers to wishing to take part – and was heavily oversubscribed. The panel was chosen with care to incorporate as wide a range as possible of ages and backgrounds. 

This is particularly important given that Waltham Forest is one of the most multicultural areas of the country, in which only a third of residents are from a white British or Irish background. Close to 40% of citizens were born outside this country, and one in four speaks a language other than English as their main language.

The panel is able to test newly created digital services and then complete surveys on their functionality and ease-of-use, as well as provide feedback and suggestions for changes they would like to see.


Related content


The process is an example of how adopting agile development methods has allowed the council to design better services, the council’s director of ICT and digital Paul Neville told PublicTechnology. He added that the borough’s frontline service-delivery professionals have also been brought into the digital design process.

“We are consistently thinking of how can we make that experience a better experience,” Neville said. “We are not a council that just does things to the residents – this is about us working together.”

He added: “This is win-win – our residents feel invested in things... and we get to test things with real people.”

Look out on PublicTechnology in the coming days for a full write-up of our chat with Neville and Waltham Forest councillor Liaquat Ali, who told us about the impact of the borough’s digital transformation so far, and where it might go next.

About the author

Sam Trendall is editor of PublicTechnology

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Hackney to build digital transfer of care tool
21 September 2018

London borough to work with NHS and other public agencies on development of platform

Reading seeks data analytics tool to assess impact of welfare reform on low-income households
4 September 2018

Council interested in deploying product that could help understand economic effect on neighbourhoods, streets, and individual households

Inside the Canadian Digital Service – why immigration transformation represents its ‘first big opportunity’
7 August 2018

In the second of our two-part feature, senior figures at the government transformation agency talk through the services it has built so far and how it intends to be ‘a bit more bold’ in its second...

Finance leaders must help manage the digital hype
3 August 2018

Effective digital transformation requires finance professionals, technologists, and senior management to work together, believes Don Peebles of CIPFA

 

Related Sponsored Articles

Government begins to "rightsize"​ its estate
17 September 2018

BT's Simon Godfrey on how government is fundamentally rethinking its strategy for both people and places

Intelligent Connectivity: Coping With an Explosion in Traffic
10 September 2018

At BT, we realise that digital technology is changing the way we all do business. Make smart decisions with intelligent...

Surfing the Internet of Things
4 September 2018

BT argues that the Internet of Things (IoT), where homes, cars, people, even entire cities are connected to the internet, will let you do things you once dismissed as science fiction

BT, the Telecom Infra Project, and Facebook launch second wave of start-up accelerator programme
28 August 2018

BT, the Telecom Infra Project (TIP), and Facebook have launched the second annual competition for start-ups in telecom infrastructure to join the UK’s TIP Ecosystem Acceleration Centre (TEAC),...