Paramedics offered live streaming from 999 callers’ phone cameras

Written by Sam Trendall on 18 November 2019 in News
News

London Ambulance Service deploys technology allowing medical professionals to assess injuries and decide on appropriate response

Credit: Eddie/CC BY-ND 2.0 (Image has been cropped)

Paramedics in London have been given the ability to view live-streamed video from the mobile-phone cameras of 999 callers.

According to the London Ambulance Service, the ability to view this footage before arriving on scene can help medical professionals gain understanding of a patient’s injuries and plan how best to respond.

The technology is currently being used for the most serious trauma incidents, such as stabbings and traffic accidents. The ambulance service hopes that use of live video can better inform decisions about whether or not to deploy an air ambulance. The vehicles, which are sent to the most critically injured patients, are dispatched about five times each day across the capital.


Related content


Using the Instant-on-Scene platform from software firm GoodSAM, if a 999 caller gives verbal permission, they are then sent a text containing a link which can be clicked to allow control-room staff to access a stream from their phone’s camera. Since being implemented last month, the platform has been used 67 times.

Chief medical officer for the London Ambulance Service Dr Fenella Wrigley said: “This technology is groundbreaking in London Ambulance Service and is already making an impact helping the most critically injured people in the capital. Viewing the scene live on video helps ensure specialist resources, like London’s air ambulance, are sent to where they are needed the most. The technology helps clinicians assess the patient’s condition and enables them to provide medical advice and support whilst ambulance and air ambulance clinical teams are on the way to the scene.”

Wrigley added that the service “will be looking at how in the future we can extend the use of this technology in other areas”.  

For the next 12 months, use of the software is being offered free of charge by GoodSAM to the London Air Ambulance charity. 

 

About the author

Sam Trendall is editor of PublicTechnology

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

How digital triage is cutting queues for urgent care
3 December 2019

Digital self-check-in at an NHS centre in London enables patients to be attended to within a few minutes. Gill Hitchcock reports.

Can Hull become the world’s smartest city?
21 November 2019

The city has ambitious plans, and benefits from ubiquitous access to full-fibre broadband. PublicTechnology talks to the council’s digital and IT chief to find out more

Related Sponsored Articles

Three best-practice measures in the event of a data breach
3 December 2019

To have the best chance of an effective response and a full recovery, organisations should have a robust incident response strategy in place, says BT 

How to take control of your network
26 November 2019

We hear from BT about why delivering a great customer experience depends on your network visibility 

The future of voice: how to successfully transform your legacy voice estate
19 November 2019

Organisations are increasingly having to replace their legacy voice infrastructure as traditional analogue and ISDN lines are being phased out. BT talk about how they can help the transition...

Case Study: Cryptocurrency, connectivity and the cloud
12 November 2019

BT presents findings from cryptocurrency firm Gemini on how they're providing customers with direct connectivity thanks to the Radianz network