Nottinghamshire to build ‘one-stop shop’ MyNotts app for citizen services

Written by Sam Trendall on 12 April 2019 in News
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County council looks to conduct transactions via specially built program

Credit: Antbex74/CC BY-SA 4.0

Nottinghamshire County Council (NCC) is to create a “one-stop shop app for local government services” across the county.

The authority is seeking to appoint “an established digital agency” to support the development of the MyNotts app. The chosen supplier partner will work with a team of about five representatives of the council’s digital, ICT, and customer service teams.

“[MyNotts] will be designed to make it easier for repeat customers to access transactional services and information – via current web pages, forms, [and] systems – to ‘report it’, ‘pay for it’, ‘apply for it’, [and] ‘find it’,” NCC said. “We want to do this through the development of an app that will transform residents’ ability to access information and services and improve customer engagement. The app will enable people to quickly access information that is relevant and local.”


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The project is currently in discovery phase, and the winning bidder will be appointed to ascertain whether any further discovery work is needed, and then fulfil the first phase of actual development, which will cover the creation of “a portal for customers to access transactional services available from NCC”. The second phase, which will be covered by a subsequent contract, will see “other high-volume services of NCC and other local government services within Nottinghamshire” moved onto the MyNotts platform.

The county council indicated that it is open to potentially using either a native app or progressive web application. Native apps function as stand-alone applications and work on a single platform, such as iOS or Android. PWAs, meanwhile, are designed to offer an app-like experience via a web browser.

Bids for phase one of the project are open until 17 April. A budget has not yet been set, as the council wishes bidders to provide guidance on the likely costs of the work.

 

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Sam Trendall is editor of PublicTechnology

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