Network problems disrupt G-Cloud 12 applications

Written by Sam Trendall on 3 August 2020 in News
News

CCS and GDS work to identify affected firms

Credit: Adobe Stock

Website outages on the closing date for bids left some suppliers unable to file their applications for a place on the G-Cloud 12 framework.

Potential providers had until 20 July to apply for a spot on the twelfth iteration of government’s flagship cloud-services procurement vehicle. But, as bids came to a close on the last day, some users reported problems with the Digital Marketplace online platform for filing applications.

In a number of cases, the site crashed and presented users with a 502 bad gateway error message. Others saw a display that informed them the site was “experiencing technical difficulties”.

Although the deadline for applications has not been universally extended, suppliers were contacted by the Crown Commercial Service to inform them that work has taken place to ascertain which companies were impacted. These firms are being contacted directly to make alternative arrangements by which to apply.


Related content


“CCS has worked with the Digital Marketplace team at the Government Digital Service to identify applicants who were affected, and has contacted these applicants individually,” the message said. “If you were not affected, you won’t hear from CCS until after your application has been evaluated.” 

The message also indicated that the outages were caused by the high volume of people using the site to file last-minute applications.

“CCS is aware that some applicants could not submit their G-Cloud 12 application on the Digital Marketplace by the deadline on the afternoon of 20 July 2020 due to intermittent problems caused by unprecedented network traffic,” it said. 

Suppliers are scheduled to be informed of whether or not their bid was successful on 1 September. After the conclusion of a standstill period, the framework is due to come into effect about four weeks thereafter.

The incumbent G-Cloud 11 deal was due to expire a month ago but, after the UK entered lockdown in March, the decision was taken to extend it by nine months. It now reaches its end on 2 April 2021.

About 4,200 suppliers – offering a cumulative total of more than 30,000 services – feature on G-Cloud 11. The deal is split into three lots, respectively covering software, support, and hosting.

 

About the author

Sam Trendall is editor of PublicTechnology

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Home Office taps UK firm for third-party Oracle support in potential £8.6m deal
16 May 2022

Department awards two-year deal to Berkshire-based specialist

DfT hires Capita to screen job applicants’ social-media accounts
9 May 2022

Candidates for roles at transport department will be subject to checks of their online posts

Government rejects calls from MPs for greater Scottish representation in research body
28 April 2022

Recommendations from a parliamentary committee for dedicated boardroom space at UKRI are unheeded

Suppliers urged to call out departments flouting new procurement guidelines
12 April 2022

Government commercial representatives tell tech firms to speak up if their customers are ignoring new DDaT Playbook