Microsoft ‘a few weeks away’ from fixing issue affecting Scottish digital learning platform
Education Scotland stresses there is a ‘manual workaround’
A technical problem with the Microsoft Teams platform that is causing issues with Scotland’s Glow digital learning platform is still “weeks away” from being fully fixed.
With all learning being conducted remotely as of this week, pupils across Scotland were asked to log on to the nationwide Glow system – which is based on Microsoft’s Teams software. However, many children and schools reported problems with accessing the platform. Others that did log on to found that it ran slowly.
These issues were reportedly fixed earlier this week, with Scottish Government education secretary claiming that Microsoft had now “addressed these issues to our satisfaction”.
However, other Teams-related problems with the Glow platform remain, according to an update published on Tuesday by government body Education Scotland.
“We have continued to work with the Microsoft technical team to resolve the intermittent fault with the join button which has impacted a small number of users,” it said. “We can confirm that Microsoft are a few weeks away from implementing a permanent fix for this. In the meantime, please continue to use the manual workaround and where we can expedite any work we will do so.”
The update added: “As soon as a confirmed fix date for the technical fault is available, we will update the status page.”
In addition to the issue with the Join function, Education Scotland said that it “had received a small number of reports of delays within the chat function during some meetings”.
“Microsoft are investigating ways to improve the user experience however it is working as designed,” it said. “There are changes to operational use which can be implemented by our users to help improve their experience. Should anyone need assistance with this please contact the helpdesk for further information.”
Iain Gray, a Labour member of the Scottish Parliament, questioned whether there had been a sufficient “stress test” of Education Scotland’s IT infrastructure before the wide-scale launch of remote learning.
Government plan pledges use of common standards and development of new identity platform
Alison Pritchard talks to PublicTechnology about plans for the 2021 census, ensuring public trust in statistics – and her next epic boat journey
Digital chief Harriet Green tells PublicTechnology Live event that department has focused on specialisms, rather than the generalist skills the civil service recruitment process is...
Market research contracts worth £15m awarded
SolarWinds explains how public sector organisations can make the most of their hybrid IT investments - delivering services that are both innovative and reliable
Higher Education institutions are some of the most consistently targeted organisations for cyberattacks. CrowdStrike explores the importance of the right cybersecurity measures.
There are many reasons to keep your Oracle workloads running on local servers. But there are even more reasons to move them to the cloud as part of a wider digital transition strategy. Six Degrees...
Engage Process explains how to ensure that process remains at the heart of your management programs - and how to keep undue pressure from those processes