HMRC offers £80k for head of service design

Written by Sam Trendall on 14 June 2022 in News

Tax agency seeks ‘experienced and inspiring leader’

Credit: PxHere

HM Revenue and Customs is offering an annual pay packet of up to £80,000 in a bid to recruit an “experience and inspiring leader” to take on a role as the department’s head of service design.

The position comes with a remit to “shape and lead the vision and strategy” for service design across the tax agency. The successful candidate will be required to “set the standards” for the profession and provide mentoring to colleagues, as well as spearheading “the development of service design as an approach and capability at HMRC”.

The postholder will engage with senior managers and leaders in other disciplines “to build their understanding and support of service design as a way to help meet strategic goals”. The chosen applicant will also be responsible for “owning strategic relationships, including with the Government Digital Service and Chief Digital and Data Office”.

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The position comes with a salary of between £64,000 and £80,000 and will be based at one of seven HMRC offices in Worthing, Bristol, London, Telford, Leeds, Newcastle-upon-Tyne, and Edinburgh.

“This is a unique opportunity to be directly involved in making tax easier for everyone,” the job advert said. “We are looking for an experienced and inspiring service design leader to ensure that our service design approaches are developed, championed and delivered, that team members achieve their potential and we continue to make HMRC a great place for service designers to work.”

Applications are open until 11.55pm on 20 June.


About the author

Sam Trendall is editor of PublicTechnology. He can be reached on

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